Director, Operations (Authentication, Visa Secure)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As part of the Authentications Product group, you are the point-of-contact for 3-D Secure platform operations and eco-system functionality expertise, both internally and client-facing. Your role will be to focus on the Visa Secure operations to ensure healthy operation, transparency, and resilience of the system. Be a leader in operationalizing Visa’s 3-D Secure infrastructure and innovating in the Authentications space.

Essential Functions

• Further mature the Visa Secure operations for directory services, monitoring, and testing.
• Explore creative ways for greater internal Visa engagement with cross functional teams across technology, support, testing, and regional teams.
• Refine and enhance existing 3DS tools for internal stakeholders.
• Develop capability to monitor the operations of Visa Secure authentication and VisaNet authorization
• Drive the efforts to operationalize Visa’s EMV 3-D Secure infrastructure to include troubleshooting, interoperability management, capacity planning, and reporting
• Develop documentation for all 3-D Secure related flows and product enhancements to ensure that requirements have the supporting details for solid product development execution
• Develop “subject matter expertise” on the EMV 3-D Secure 2.X specifications to being able to interpret the spec and apply the knowledge to actual implementations
• Provide technical support and consultation to issuers, acquirers, processors, merchants and 3-D Secure vendors
• Proactively monitor and analyze platform data to identify opportunities to improve the ecosystem performance
• Define operation metrics and KPI and drive programs or solutions to achieve them.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10+ years of work experience with a Bachelor’s Degree or 8+ years of work
experience with an Advanced Degree (e.g. Masters/MBA/JD/MD)

Preferred Qualifications

• 12+ of experience, preferably within a technology or financial services
company
• Strong problem-solving skills and demonstrated quantitative & qualitative
reasoning skills through prior projects
• Understanding of how high availability/high redundancy systems and online
services work
• Prior experience as a business analyst/system analyst is a huge plus
• Proven experience and success working in an agile environment and with
cross-functional teams
• Strong knowledge of EMV 3DS, 3DS 1.0.2, or similar Identity / federation
standards
• Must have the ability and willingness to learn
• Strong analytical skills and detail oriented, demonstrating understanding of
data and product performance
• Understanding of payment processing and payment landscape a plus
• Experience with managing a team in a multifaceted, fast-paced, and complex
operation
• Proven record of implementing strategic initiatives, policies, and operational
decisions
• Ability to work within a complex and sometimes ambiguous environment, and
to influence senior management and other relevant parties

This position may require occasional travel to client sites and Visa locations.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in per