Director of Field Service & Innovation – North America

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian Group - Join Us

Team Overview and Job responsibilities

In this important position, you will report directly to the Vice President of Research and Development for North America and lead a team of talented field service and innovation professionals.  This position is crucial in driving innovation and overseeing the technical support and service provided to customers in the field.  

Strategic Planning and Market Introduction:

• Develop and implement the annual strategic plan in alignment with business units to promote and introduce new products and solutions to the market.
• Monitor market trends and customer needs to identify and promote innovative solutions, enabling enhancements and innovation.

Customer Engagement and Market Expansion:

• Coordinate field service activities to maximize resources and build connections with Prysmian customers, aiming to expand market share.
• Promote regular product review meetings with customers to showcase Prysmian products and services, fostering medium and long-term relationships and demonstrating industry leadership in innovation.

Marketing and Documentation:

• Develop the annual marketing plan in collaboration with Marketing and business teams to consistently upgrade and update datasheets, catalogues, and media technical documentation, reflecting industry best practices.

Production and Quality Assurance:

• Review designs for quotes/contracts to determine the best production allocation of products, considering plant capabilities and approvals.
• Coordinate and lead in-depth testing and inspection plans with plants to ensure compliance with applicable standards and customer specifications, delivering reliable products and improving customer experience by reducing product failure return rates.
• Create customized protocols and testing programs based on customer needs and requirements, if necessary.

Customer Approvals and Compliance:

• Promote and expand customer approvals across Prysmian plants.
• Attend and coordinate team attendance at factory acceptance tests with customers or third parties when required.

Competitor Analysis and Benchmarking:

• Benchmark and monitor competitor products and services in the market and industry.

Team Coordination and Development:

• Foster a sense of community among team members across various business units by coordinating group activities, sharing best practices, understanding project activities, and offering broader personal and career development opportunities.

Customer Interaction and Technical Support:

• Conduct and lead meetings with customers to review technical data and product performance.
• Provide product and installation best practice recommendations to business teams and customers.

Industry Participation and Representation:

• Organize and participate in trade shows as needed.
• Participate and lead working groups in Standards Committees and Industry Associations such as ICEA, IEC, Cigree, NEMA, and others.

Interdepartmental Collaboration:

• Host interdepartmental meetings and workshops with Sales, Engineering, Production, and Installation teams to refine scope and develop concepts into desirable solutions.

Technical Communication and Training:

• Develop and author technical papers and formal responses to customer inquiries.
• Organize and conduct engineering seminars for customers to enhance their understanding of our products and services.

Who are we looking for?

The ideal candidate will be a visionary leader who can balance the demands of cutting-edge research with practical business goals, ensuring that customers receive the support they require, and innovation leads to measurable success. This role demands a mix of technical expertis