Technical Support Representative - Tampa FL On Site

The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance.  He/She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner.  This position requires on-call support to perform maintenance activities during non-business hours.  This position reports to the Manager of IT Support Services.

Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8AM-5PM to 12PM-9PM dependent upon business needs. Each technician will have a turn at being on-call, including weekends.

Key Responsibilities include:
•   Utilize a ticket system for issue/problem response, logging, and resolution
•   Daily upkeep of inventory counts/quality, sales floor, and storage appearance.
•   Provide first level diagnosis for potential resolution for hardware and software issues
•   Face-to-Face and phone/remote support with sales agents up to Executive team members
•   Receive and re-deploy employee equipment daily
•   Assist with desktop/laptop imaging and audio/visual requests, as needed
•   Perform equipment moves, equipment upgrades, and/or repairs as needed
•   Process intermediate Active Directory tasks up to and including terminations and new hires
•   Connect new workstations to network and host systems
•   Any other activities assigned by your manager
 

What you need to be successful:
•   Demonstrate an upbeat, positive attitude 
•   Possess a heightened drive to succeed above and beyond the call of duty
•   Experience working both Face-to-Face and phone / remote technical support
•   Experience working with a variety of employee roles/departments.
•   Intermediate knowledge of the Microsoft Office Suite (O365), Active Directory, Windows, and Mac OS
•   Familiar with LAN, WLAN, VLAN, and basic network concepts.
•   Excellent customer service skills

What we would love to see:
•   Proven experience working under pressure requiring high attention to detail and communication. 
•   Applicable certifications, namely A+, Network+, Security+, and or Windows/Mac OS certifications
 

TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer / Disability / Vet