Director, People Business Partner - Customer Success

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

Reporting to the VP of People Business Partners, you will be aligned to Zscaler's Chief Customer Success Officer and will provide strategic thought leadership on People related programs and decisions for their teams.  

Key Focus Areas

• Partner with executives to collaboratively execute the long-term vision for key talent initiatives that improve effectiveness, anticipate hiring and development needs and help achieve overall business objectives.
• Operate as a trusted adviser to senior leaders on all people-related issues.
• Work with Leaders to coach and advise on workforce planning, org design, succession planning, and change management.
• Collaborate across People and Culture (P&C) teams (Talent Acquisition, Talent Development, Total Rewards, etc.) and senior business leaders to build and execute timely, effective, and scalable programs to grow the business
• Drive strategies for annual Merit and Stock Refresh programs to focus strategically on key employee retention and rewards.
• Deliver initiatives designed to improve Leadership and Employee performance, productivity, and satisfaction.
• Partner with Learning Development teams to create programs to suit the teams' specific needs.
• Proactively advise leaders in employee life-cycle areas such as hiring, promotions, performance management, and terminations.
• Ensure efficiency and scalability of P&C practices to enable business activities without undue bureaucracy.
• Metrics-driven business consultation to influence and coach leadership on people and leadership trends.
• Leads projects and programs for P&C org. 
• Assist in employee communication and engagement initiatives.

Minimum Qualifications:

• 12+ years of HR experience as a P&C Business Partner Teams aligned to GTM leadership (including Customer Success) and understanding of metrics, drivers, compensation plans, and scorecard and working with globally distributed teams.  
• Strong project management skills, ability to create long and short-term plans, sets targets and milestones and ability to meet deadlines. 
• Requires experience as a hands-on HR Business Partner in a complex, high volume, high growth environment, with prior experience supporting technology teams.  
• Must possess exceptional business acumen, emotional intelligence, and program management skills to drive initiatives and influence senior leaders based on KPIs that directly impact their business.
• Critical thinking and data analysis skills with success working cross-functionally to implement creative solutions to business issues.
• Ability to present facts and recommendations in a clear and concise manner with strong written, verbal, and presentation skills.
• Bachelor’s degree in Human Resources, Organizational Development, or equivalent experience is ideal, and a Master’s degree is a plus.
• Excellent analytical and problem-solving abilities with proficiency in Microsoft and G-Suite applications.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$168,000—$210,000 USD

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