Digital Project Manager

Elevated Third is a global B2B digital agency and Drupal expert. We design, build, and optimize complex digital experiences that drive measurable growth for enterprise and mid‑market clients.

We’re looking for an experienced Digital Project Manager to take ownership of our in‑house maintenance portfolio—10–15 active retainer engagements representing a healthy, recurring‑revenue stream. If you thrive on juggling multiple client relationships, improving processes, and keeping cross‑functional teams laser‑focused, let’s talk.

What You’ll Do

• Own the growth and support program. Plan, prioritize, and deliver enhancements, fixes, and small projects across a portfolio averaging ~600 billable hours per month. Track burn and forecast capacity weekly in Asana and Mavenlink.
• Drive scope, budget & margin. Maintain portfolio margin of ≥ 65 % and individual project utilization of 90 % billable. Proactively flag risk, manage change requests, and keep stakeholders informed.
• Lead Agile ceremonies. Run sprint planning, backlog grooming, daily stand‑ups, and client sprint reviews; ensure tickets are well‑defined and QA‑ready.
• Be the client’s strategic partner. Serve as primary point of contact; maintain NPS > 6. Identify organic growth opportunities and collaborate with Account Strategy to draft SOWs.
• Coordinate a cross‑functional team. Align developers, strategists, designers, and QA specialists; communicate dependencies and remove blockers quickly.
• Champion quality. Enforce testing standards, oversee UAT, and shepherd releases through deployment.
• Continuously improve. Document lessons learned, refine process workflows, and share best practices with the wider PM team.

What You’ll Bring

• 5+ years of digital project management experience in an agency environment, with at least two years owning maintenance or ongoing optimization programs.
• Proven ability to manage <