Junior Technical Remote Support Engineer -Senior Process Associate- Dutch -Hybrid Wroclaw

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Junior Technical Remote Support Engineer -Senior Process Associate- Dutch -Hybrid Wroclaw</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">HEA012138</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p>Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</p> <p></p> <p>Inviting applications for the role of Junior Technical Remote Support Engineer - Senior Process Associate-Dutch- Hybrid Wroclaw<br/><br/>As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of:<br/>•    Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)<br/>•    Using technical knowledge and tools to provide the best support to our customers.<br/>•    Implement &amp; maintain the internally specified KPIs<br/>•    Implement and participate in the promotion of continuous improvement initiatives</p> <p><br/>Responsibilities<br/>•    Promoting customer satisfaction<br/>•    Close cooperation with Level 2 <br/>•    Using predefined technical tools<br/>•    Collaboration with all internal stakeholders such as quality, sales, etc.<br/>•    Documenting and processing tickets in our CRM system<br/>•    Compliance with internal KDGs and internal/external SLAs<br/>•    Compliance with the specified processes and work instructions<br/>•    Establish lean management thinking<br/>•    Performance and processing of the given tasks<br/>•    Improving knowledge in the individual products <br/>•    Knowledge of all specified processes<br/>•    Expand knowledge through continuous training to keep up to date on new changes or product launches<br/>•    Take over special parts like Webshop, Knowledge center or customer portal<br/>•    Recognize the priority of individual cases<br/>•    Support quality through documentation and recording of cases<br/><br/>Qualifications we seek in you!<br/>Minimum Qualifications<br/>•    Technical training, comparable relevant qualification, or a very good technical understanding<br/>•    Innovative open understanding of relevant topics<br/>•    Interested in Lean and Agile<br/>•    High understanding of our processes<br/>•    Open understanding of the activity in the service desk<br/>•    Understanding of the expectations of our external and internal partners<br/>•    Very good teamwork and communication skills <br/>•    Diverse attitude towards all employees and open communication culture<br/>•    International networking with all service desk colleagues<br/>•    Mastering and promoting company values</p> <p>Languages<br/>•    Fluent in English and Dutch, both verbal and written</p> <p>Travel requirements<br/>•    Less than 10%</p> <p>Shift Requirement<br/>•    Regular working horus<br/><br/><span>What can we offer? </span><br/><span>•    Attractive salary;</span><br/><span>•    Stable job offers - employment contract</span><br/><span>•    Work in a multicultural and diverse environment with employees from over 30 countries</span><br/><span>•    Genpact supports professional trainings and great career development opportunities</span><br/><span>•    Free access to our award-winning learning platform </span><br/><span>•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts</span><br/><span><span dir="ltr"><br/><br/>As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.<br/><strong>Kindly please see our Privacy Notice for Employment Candidates: </strong><a aria-label="Link http://www.genpact.com/about-us/privacy-notice-for-employment-candidates" href="http://www.genpact.com/about-us/privacy-notice-for-employment-candidates" id="menurri" rel="noreferrer noopener" target="_blank" title="http://www.genpact.com/about-us/privacy-notice-for-employment-candidates"><strong>http://www.genpact.com/about-us/privacy-notice-for-employment-candidates</strong></a> <br/>Genpact is an Equal Opportunity Employer and considers applicants for all positions with