Patient Access Supervisor - ER Registration

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The Patient Access Services (PAS) Supervisor position reports directly to the Manager or Director of Patient Access Services. Key responsibilities of the role include leading the daily operations of their assigned areas, including ensuring appropriate staffing, assisting with problem solving and customer service issues, and ensuring policies and procedures are being followed.

Assists the PAS Manager and/or Director with other duties as required to help ensure the efficiency of the department. The position assists the PAS Manager and/or Director with monitoring, maintaining, and evaluating key performance indicators (including quality, collections, productivity, and patient satisfaction), and developing and implementing action plans for optimum performance.

The Supervisor must be flexible with work hours to meet department and management needs, including 24/7 coverage as appropriate, and work well with other team members to ensure all areas are staffed appropriate to volumes. The PAS Supervisor will often serve in a front-line position, covering open shifts as appropriate. As a member of the PAS Leadership team, demonstrates professionalism, effective communication skills and active listening skills.

Impact of this role in the organization:
The PAS Supervisor Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup, and hospital/entity level. Holds team accountable for behaviors that create trust and engagement and performs all duties and responsibilities of this position in a manner that reflects the values of WellStar. Maintains and strengthens relationships with physicians and assures their involvement in developing systems to assure the growth of the service and the cost-effective delivery of quality patient care in a manner that fosters patient and employee satisfaction

Core Responsibilities and Essential Functions:

Leadership, Planning, and Budget/Financial

• Responsible for direct supervision of employees, including participating in interviewing, hiring, counseling, terminations, evaluations, and reward and recognition.

• Assesses needs and arranges for adequate levels of personnel to achieve the most effective and efficient use of staff. Ensure that all shifts are covered adequately to meet patient needs, including approving PTO, handling UABS, LOA, and EIB.

• Monitors time and attendance, including approving PTO, handling UABS, LOA and EIB, and addressing issues timely as appropriate.

• Facilitates a positive work environment and assists with the development and motivation of employees.

• Attends departmental, system-wide and/or interdepartmental meetings as needed.

• Leads by example, assisting in projects, working as a positive team member, and rounding and mentoring of staff for optimal performance.

• Works to meet WellStar goals related to Employee Engagement and Employee Turnover.

• Exercises cost effectiveness to reduce budgeted expenses.

• Understands and ensures adherence to financial policies and programs.

• Monitors, audits and controls handling of cash funds.

• Monitors and encourages point of service collection policies.

• Works with management to meet all financial related goals.

• Collaborates effectively with department Managers to maximize cash flow and minimize wait times.

• Participates and represents the department and hospital committees and special projects and assumes accountability as appropriate.

• Participates in meeting the goals and objectives of the PAS department.

• Collaborates with PAS Revenue Cycle leadership to develop and implement goals, objectives and Action Plans for the department.

• Responsible for the ongoing management of daily operational functions of the department.

Quality/ Safety

• Implementation and training of new programs/updates to employees.

• Responsible for quality and performance monitoring and reporting. Compiles and distributes data from management reports in a timely and accurate manner. Works with manager to analyze data to make changes as appropriate. Takes ini