Patient Service Specialist - Danville Clinic (Full-Time)

Boone Memorial Health is seeking an organized, detail-oriented, and friendly Patient Service Specialist to join our Danville Clinic full-time. This position plays a key role in ensuring a positive patient experience by providing excellent customer service, scheduling appointments, and assisting with administrative tasks that keep the clinic running smoothly.

What We Offer

• Competitive pay based on experience

• Comprehensive medical, dental, and vision insurance

• 403(b) retirement plan with employer match

• Paid time off (PTO)

• Employer-paid life insurance & short-term disability

• Opportunities for professional growth and advancement

Who We Are

Boone Memorial Health (BMH) is a growing, rural Critical Access Health System located in Madison, West Virginia, with a network of clinics and specialty services throughout Boone County and surrounding areas. Our team is committed to providing compassionate, patient-centered care and fostering a positive, supportive workplace for our employees.

Preferred Qualifications

• Previous experience in a medical office or customer service setting

• Familiarity with medical terminology and insurance verification processes

• Strong computer skills, including proficiency in electronic health record (EHR) systems

• Excellent communication and organizational skills

• Ability to multitask and remain calm in a busy clinic environment

• A positive, team-oriented attitude and a commitment to patient satisfaction

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner

• Schedule and confirm patient appointments, ensuring accuracy in provider calendars

• Verify insurance coverage and collect necessary documentation for patient records

• Answer incoming calls, route messages, and respond to patient inquiries

• Maintain accurate and up-to-date patient information in the EHR

• Process payments, copays, and balance collections in accordance with clinic procedures

• Collaborate with clinical and administrative staff to support daily operations

Other Duties

This posting is not intended to list all job duties. Responsibilities may change at any time based on patient and organizational needs.

Equal Employment Opportunity Policy Statement

Boone Memorial Health provides equal employment opportunities to all personnel and applicants and prohibits discrimination, harassment, or prejudice of any kind based on race, color, religion, sex (including pregnancy), national origin, age, disability, military status, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by law.