Learning & Development Assistant - Internship

LEARNING & DEVELOPMENT ASSISTANT – INTERNSHIP

Global learning & engagement strategy

• Co-define & orchestrate a 360° & blended training program & define a long-term activation plan
• Assure alignment with marketing & commercial teams on priorities (new product launch, special program…)
• Collaborate with learning team to support the defined learning strategy
• Definition & follow-up loyalty program including all training activities, follow-up of results & communication, ordering & distribution
• Follow-up learners, create best practices sharing, share content platforms, and foster a learning culture.

Learning content & assets design

• Creation/adapting learning assets & materials (on-boarding, Brand Education, product knowledge, selling & service skills, inter-cultural, styling) related to local training needs (manuals, visuals, promotional materials, training programs, presentations, etc.)
• Support training team on the technical and design aspect of creating and coordinating content for learning activities
• Centralize and manage all training assets and materials
• Oversee the translation of learning assets into the 2 local languages to guarantee that deadlines are met and that the quality of deliverables is maintained.

Planning & operations coordination

• Define, implementation & follow-up of the training planning  (physical & virtual, in-store coaching, …)
• Manage & update planning of trainer’s team following the different needs & requests
• Management of stock & order training materials, gifts & uniforms of the team
• Orchestration of the communications of the training program to different stakeholders
  • Ensure communication through retailer networks
  • Manage & define Instagram strategy
  • Communication on CHANEL e-learning mobile application

• Ensuring up to date learning tools (training materials, gifts, uniforms …)
• Support learning team in organization of learning events (in collaboration with other departments)
• Support learning team in answering requests, questions by mail/phone
• Support learning team in training room preparation, gifts, and hosting guests

Digital learning support & communications lead

• Support digital learning specialist
  • Communication plan for the mobile application (copywriting, content calender …)
  • Animate digital learning community (community management)
  • Support social learning, co-design digital learning content …
• Co-manage Instagram strategy
• Assure single communication style throughout all training communications
• Support in performance & reporting

Professional skills

• Fluent French and Dutch are a must

• Marketing & Brand activation skills
  • Customer and product oriented
  • Creativity and ‘make it happen’ mindset
• Community management skills
  • Community animation
  • Understand people: good grasp of people’s motivation, empathy
  • Dedication and adaptability
  • Autonomous
  • Proactive and very reactive
• Strong Analytical & reporting skill
  • MS Excel, table formatting, charting, pivot tables
• Communication & digital skills
  • Digital skills and digital minded
  • MS Office & creative tools such as Indesign etc.
  • Copywriting
• Project Management skills
  • Organization & Time Management
  • Communication & Team oriented
  • Good level in Power Point

LOCATION:  

• Brussels
• Traveling between Amsterdam & Brussels will be sometimes required