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Administrative & Medical Billing Assistant | ZR_28771_JOB

BruntWork
UKRemotepart_timeVerifiedPosted 21 Oct 2025

About the role

This is a remote position.

​ Preferred Schedule: ​ ​Monday - Friday, 9:00 AM - 1:00 PM EST (4 hours per day/40 hours per week).​ ​ Responsibilities: ​
  • Appointment Confirmation Calls:
Make daily confirmation calls to patients for upcoming appointments across various disciplines (physiotherapy, chiropractic, massage therapy, acupuncture, medical assessments).
  • Insurance Verification & Coordination:
Contact insurance companies (e.g., Sun Life, Manulife) to verify patient coverage and benefits. Assist with following up on pre-approvals or billing issues.
  • Medical Billing Support:
Perform daily audits of charges in the EMR system. Ensure services are correctly billed to the appropriate treatment plans and providers. Monitor billing discrepancies (e.g., provider mismatches) and correct them proactively. Check daily schedules to confirm that all charges have been captured accurately. Support the clinic team in ensuring nothing is missed or misapplied.
  • Administrative Support:
Provide general administrative assistance to the clinic team. Collaborate closely with internal staff to flag and correct billing or schedule issues.​
  • Re-care for Non-MVA patients
Contact patients to make sure they have future appointments book. Making sure there is proper correspondence. Sending emails as needed.
  • Calling new patient referrals (EHC, Private and WSIB)
Checking all referral resources including email to make sure all incoming new patient referrals are being taken care of. Updating the tracker sheet and following up. Coordinate with Front Manager.
  • Medical Report
Request medical reports from MD, Hospitals or Lawyers. Update the tracker sheet and follow up.
  • Clinical Notes and Records
Prepare and Send out clinical notes and records. Charge and Invoice CNRs. Coordinate with law firms, MD and AB for CNRs request.

Requirements

  • Previous experience in a healthcare administrative or medical billing role.
  • Familiarity with private health insurance processes in Canada is a strong advantage.
  • Strong English communication skills (verbal and written).
  • Detail-oriented with a proactive approach to resolving discrepancies.
  • Ability to work independently with minimal supervision.
  • Stable internet connection and ability to work via a web-based phone/EMR system.
  • Comfortable working in a remote setting and handling sensitive patient information confidentially.
Preferred Qualifications:
  • Experience supporting physiotherapy, chiropractic, or similar clinical environments.
  • Familiarity with Canadian health insurance providers.
  • Tech-savvy and comfortable with EMR systems and VoIP apps.

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Company

BruntWork

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