Sr IT Systems Analyst

The Senior IT Systems Analyst is responsible for setting the direction and serving as the team lead for Systems Analysts tasked with maintaining the operational integrity of assigned applications/platforms.  You will work closely with a team of Business Systems Analysts and Developers to make processes more efficient and employees more productive. Core responsibilities include defining and implementing strategies to resolve IT support escalation queue, reporting trends and defects on IT support tickets, managing the data load processes for acquisitions and process improvements, running queries at various cadences throughout the month and assessing for automation, and checks to monitor production data as well as writing and executing test scripts for technology projects. You will become the senior subject matter expert on how business partners use our software. 

 

WHO YOU ARE:

• Analytical and Creative. You like thinking outside the box to come up with smart solutions to new challenges, and you embrace the opportunity to live in the gray. 
• Decisive. You have a sense of urgency and the ability to manage a diverse group of people. 
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others. 
• Organized and Confident. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with individuals across all levels of the organization.
• Motivated. You invest extra energy to reach your goals.
• A Solution-Oriented Team Player. You are united with teammates and follow through on commitments.  

 

WHAT YOU’LL DO:

• Monitors production applications and data to ensure all data and system integrations are running successfully and applies data fixes when needed. 
• Responsible for analyzing IT support ticket trends to identify and lead opportunities that address software defects and/or training opportunities to decrease the number of tickets. Makes recommendations to address problems and issues and provides broad project management in assigned areas.
• Analyzes and compares datasets and processes to review trends, issues, or areas for improvement through understanding of data flows and relationships.  Resolve through writing moderate to complex SQL statements and championing process improvement.
• Leads the training and support to the IT Support team related to application management and processes and monitors success
• Provides assistance to IT Support to review issues reported from users. Owns the Escalation queue and works with BSAs and Developers to address software defects based on priority. 
• Manages and supports third party applications such as QuickBase, Transunion and RentPayment administration. 
• Implements and manages standard testing procedures for system changes. Creates, reviews and executes test plans and validates that it meets the business and technical requirements. Responsible for proper tracking of test results. 
• Responsible for data conversion activities for acquisitions. This includes gathering, formatting, loading and auditing data for newly acquired properties as well as process improvements. Additionally, responsible for setting up Docusign, Transunion and other supporting integrations. 
• Participates in software upgrades by testing new functionality, and assists with creating training 
• Manage requests from Legal and/or Audit teams with the level of discretion necessary documentation. 
• Coaching new Systems Analysts and Business Systems Analysts on team standards
• Responsible for demonstrating a willingness to challenge the status quo in previous assignments.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public. 
• Performs other duties as necessary.

 

REQUIREMENTS:

The ideal candidate will have 5+ years application support and/or property management experience. Previous business analysis and/or project coordination experience is preferred. Required competencies: Analytical Mindset, Information Gathering, Conceptual Thinking, Problem Solving, Customer Focus, Managing Work Efficiently, Requires strong written and verbal communication skills. 

Must be flexible to work beyond the set schedule without advance notice based on acquisition deadlines and other unforeseen business needs.

 

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where pe