Senior Director, SKEPTIC Client Engagements

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few. 

SKEPTIC™, Known’s proprietary AI analytics and optimization platform, powers our full service agency and has received industry-wide recognition for innovation in marketing technology and analytics. In 2025, SKEPTIC was recognized by Fast Company as one of the Next Big Things in Tech. Additionally, Digiday recognized SKEPTIC as Best Marketing Analytics Platform (2023) and the Best AI Platform (2025). Together, these honors underscore SKEPTIC’s evolution into an award-winning platform now being licensed to enterprise marketers.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the Role:

Our SKEPTIC SaaS business and the related AI Implementation business is growing rapidly. The Senior Director of SKEPTIC Client Engagements will be the primary steward of our most critical client relationships, ensuring the successful delivery of complex software and AI projects and the sustained growth of our accounts. This role is central to the success and reputation of the SKEPTIC business, demanding a blend of technical comprehension, exceptional relationship and project management, and proven business acumen. 

Furthermore, a key focus is the sustained growth of our accounts. The Senior Director will be tasked with identifying and leading new strategic opportunities within the existing client base. This requires a consultative approach, understanding the client's evolving needs, presenting strategic roadmaps for further SKEPTIC integration, and securing renewals and expansions that significantly increase the lifetime value of the partnership. Success in this area is measured by client satisfaction, account health, and year-over-year revenue growth within the assigned portfolio. Therefore this role must also be tightly integrated into our product and technology teams to directly influence the SKEPTIC roadmap, based on evolving client needs.  

WHAT YOU’LL DO

• Skeptic Commercial and Contractual Stewardship: Become a subject matter expert on Skeptic, acting as the frontline enforcer of SKEPTIC product boundaries, ensuring client needs are met without compromising platform scalability or roadmap integrity. Partner with Product to evaluate client requests for roadmap inclusion vs. paid customization. Partner with CTO, Product, and CX to evolve commercial strategy. Take the lead in drafting, negotiating, and managing contracts and SOWs, working with the CTO. Diligently track and report on project burn rates, managing the commercial health of the engagement and ensuring profitability.
• Client Relationship Management and Communication: Proactively manage high-volume, executive-level client communications, serving as the trusted point of contact for all engagement-related matters. This involves setting clear expectations, managing internal and external stakeholders, and driving a collaborative partnership.
• Engagement Oversight and Delivery Excellence: Maintain rigorous oversight