Principal Portfolio Program Manager - Services and Performance (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At Dick’s Sporting Goods, The Principal Portfolio Program Manager role is focused on leading large multi-year strategic programs focused on evolving and scaling Athlete Experience.  The role will oversee all aspects of program management including strategy formation, process definition, organization design, and technology delivery. Responsibilities include oversight and guidance of a team comprised of business, technology and 3rd party vendor stakeholders. The Principal PPM is responsible for the overall effectiveness of the team, ensuring the right talent is applied in the right way. The Principal PPM drives integration across teams and initiatives and manages a comprehensive network of strategic alliances to ensure stakeholder needs are met. The Principal PPM drives process adherence to facilitate efficient outcomes, ensuring that teams are performing to their potential. In this role, you will support the Service & Performance portfolio.

The portfolio of Service and Performance consists of best-in-class sport product services and sport performance experience for the Athlete (customer) within our Dick’s ecosystem.  This portfolio incorporates touch points post product purchase that focuses on both how to make the product more useful (e.g. baseball glove steaming, golf club fitting) and experiences to help make the Athlete better in their sport (e.g. baseball bat swing mechanics, golf lessons).  This portfolio spans across both digital and physical environments and cuts across both owned, partnered and endorsed experiences.

Leadership:

• Provides strategic thought leadership in retail, marketing and Services & Performance of DSG ecosystems
• Implements best practices and program standards for multi-year, strategic, cross-functional initiatives
• Drives transformation and change management in partnership with executive leadership
• Leads all program management activities across business and technology teams required define, plan, execute and deliver industry leading technology enabled solutions
• Owns all aspects of program planning including cross portfolio planning, prioritization, estimation, budgeting, and goal setting
• Facilitates executive level planning, prioritization, and status update discussions across all internal and external stakeholders

Program Planning:

• Lead the production of and approval program plans, ensuring that all activities are identified, are appropriately organized to deliver program objectives, comply with the organization's ways of working, program management framework, and organization's wider governance structure and processes
• Communicate the actions needed to implement the strategy and business plan both within the team and to a diverse group of internal and external stakeholders
• Explain how the program contributes to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to attain defined goals

Program Team and Resource Management:

• Lead a large cross-functional program team; defines the program vision and communicates the outcomes needed, how to achieve outcomes, coordinates team actions across program activities; facilitates the flow of additional team members on and off the team as needed; and builds the capability of the team through training, coaching and mentoring.
• Negotiate and manage deployment of program budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization
• Clarify roles and responsibilities within the program team to enable rapid decision-making and delivery.

Program Risk and Issue Management:

• Manage identification of risks, issues, dependencies, and constraints associated with the program, escalating these where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these

Program Reporting and Review:

• Manage the program review process; provide stakeholders with accurate and relevant information and key recommendations at agreed review points to enable them to evaluate progress and agree on change
• Manage the delivery of assurance reviews within a program, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve