Description

We are seeking a warm, polished, and proactive professional to serve as the Lead Concierge across multiple Class-A commercial properties in Seattle. This role is the public-facing heartbeat of our sites, focused on supporting ownership, welcoming tenants and guests, maintaining high standards of space presentation, and ensuring a service-forward environment. Learn more about Blanton Turner and our portfolio here: 

www.blantonturner.com 

Benefits/The Good Stuff

• Wage: $28-$30 Per Hour (DOE)
• Location: Multiple Commercial properties in Seattle, WA 
• Schedule: 9 am - 5 pm (may vary based on operations and events) 
• Hours per week: 40 
• 100% Employer Paid Medical, Dental, and Vision for Employees
• Short and Long Term Disability
• Life Insurance
• Employer Matched 401(K)
• PTO Plan and Holidays
• Generous parental leave and family medical leave
• $75 Monthly Cell Phone Stipend
• Community involvement
• Happy hours and team events
• Professional development
   

At Blanton Turner, we believe great results begin with hiring the very best professionals. Recently recognized as one of the 'Best Places to Work' by the Puget Sound Business Journal, BT manages a vibrant portfolio of residential and commercial properties throughout the Pacific Northwest. We pride ourselves on being a team of “Fun People” who thrive on executing big ideas and creating remarkable experiences. What does it mean to be a Fun Person? It’s all about empowering individuals to change the game and bring their authentic selves to work. We also ensure our team members are well-supported with 100% employer-paid health premiums and an employer matched 401k program, allowing everyone to live their best lives. At Blanton Turner, you’ll find a community that values uniqueness, fosters meaningful connections, and is committed to making work both enjoyable and impactful.


A Day in the Life

• Serve as the daily point of contact for on-site ownership and tenants, supporting them with concierge-type services including package deliveries, errands, and light administrative tasks.
• Greet all guests, tenants, and vendors with a professional and welcoming presence.
• Manage package deliveries, access to elevators, and guest/vendor check-ins.
• Conduct daily walkthroughs of common areas, ensuring all spaces reflect Class-A property standards.
• Identify and escalate maintenance needs or cleanliness issues to the Engineering or Assistant Property Manager (APM).
• Support event logistics and ensure common areas are ready for use.
• Maintain daily concierge logs, guest/vendor records, and incident notes.
• Relay updates and service requests to the Assistant Property Manager and Engineering team.
• Assist with administrative documentation related to guest and tenant interactions. 

Customer Service

• Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status. 
• Work proactively with business partners including all vendors and other personnel serving the property and its tenants.
• Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
• Maintains a file of services including transportation sources, accommodations, and referral contacts.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Marketing and Leasing

• Have an up-to-date and comprehensive understanding of market trends and comparable properties. 
• Assist in marketing the property by coordinating residents’, tenants', and/or visitors’ needs. Puts the customer first.

Tenant Retention

• Provide superior customer service at all times and continually review and improve customer service strategies. 
• Maintain regular, effective communication with tenants.
• Perform regular community outreach to build networking relationships throughout the neighborhood.

Maintaining the Physical Asset

• Assist property team to prioritize, schedule and monitor daily activities, service requests, inspections and construction/improvement projects.

Administration

• Assist with day to day property management task to ensure a smooth-running building and happy tenants.
• Organize and