Staff Specialist

Duke University:

 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

 

Scope of Responsibilities:

The Housing Assignments Assistant is an integral part of the on-campus living experience. These staff members ensure the smooth operation of office functions and provide much of the initial, and on-going interaction with Duke undergraduate, graduate, and professional students and parents via the telephone, email, and walk-in traffic. Housing Assignments Assistants are responsible for a broad range of administrative, customer service, and housing assignment functions.

Duties:

1. Provide customer service and triage as Housing Assignment’s primary contact. Greet in person and by phone customers with attentiveness and a problem-solving mentality. Respond to email requests for assistance and/or information accurately and promptly. Resolve problem situations, , track unique housing situations, and assist with difficult situations. 30%
2. Communicate effectively about Housing Assignment processes: learn and keep informed about services, events, programs and resources to provide accurate information and helpful referrals. Inform customers of policies and procedures in person, by email and/or phone. Interpret Housing policy and procedures and respond appropriately. 30%
3. Provide database management for various housing processes (graduate and professional students, , summer housing and extensions to licenses), housing reassignments, special housing needs, housing cancellations and releases. Maintain database on students, entering and updating all information received from external offices including but not limited to Time Away Office, Student Disability and Access, Athletics, etc.. 25%
4. Complete confidential administrative tasks for students and governmental agencies including proof of residency statements, residency reference checks, and residency background checks. Grant DukeCard access pursuant to Duke access protocol for student reassignments and new HRL employees. 5%
5. Establish and maintain effective and collaborative working relationships with offices and programs in HRL, Student Affairs and across campus that will enhance the quality of the residential experience; collegially support initiatives important to the success of other units that serve the campus residential population. 5%
6. Perform duties as assigned or required to promote the goals, objective and mission of the Department, the Division of Student Affairs, and Duke University. 5%

 

Departmental Preferences:

 Excellent organization skills and attention to detail  Exceptional communication skills

 Sound judgment and ability to effectively solve problems  Proven ability to work in a team environment

 Experience working with diverse constituencies

 Experience with Excel, database management, and survey tools  Excellent customer service skills

 

Minimum Qualifications

Education

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

Experience

Work generally requires three years of clerical or research experience OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.

 

Job Code: 00000313 STAFF SPECIALIST
Job Level: 08

 

Duke is