Customer Service Representative

Tri Star Energy is currently seeking a Customer Service Representative to join our Commercial/Wholesale Fuel Services team at our Store Support Center in Nashville, TN. If you're energetic, organized, patient, and thrive on building relationships while solving problems—this could be the perfect role for you.

Tri Star Energy is continuing to build out an amazing team of professionals, and we want you to be a part of it. We’ve been recognized as one of Nashville’s top workplaces for the last 4 years in a row—and we’re just getting started.

Benefits of Working at Tri Star Energy:

• Affordable Healthcare Insurance

• Tuition Reimbursement

• Credentialing Support

• HSA Contributions & Matching

• PTO & Community Service Days

• Employee Discounts and Perks

• 401K Matching

• Corporate Chaplaincy Program

• Employee Assistance Program / Tri Star Cares

Summary:

The Customer Service Representative serves as front-line support for Commercial sales and Open Dealer/Consignment operations. You’ll work cross-functionally with internal teams—including Accounting and IT—to resolve customer issues, while also supporting field sales and area supervisors so they can stay focused on growth.

Primary Responsibilities:

• Troubleshoot site maintenance issues via phone and email; escalate as needed

• Visit customer sites to build relationships and drive brand awareness

• Process wet hosing billing using the PDI card processing module

• Set up customer accounts in PDI once credit is approved

• Issue new fuel cards and respond to card-related inquiries

• Manage cases in real time using Salesforce

• Utilize Microsoft Office for daily tasks and documentation

• Provide general support to the customer service team and leadership

Required Qualifications:

• Associate’s degree in Business Administration, Accounting, Marketing, or related field

• 2+ years of experience in Customer Service, Customer Success, or Office Administration

• OR any equivalent combination of education and experience

• 1+ year of experience with Microsoft Excel

• Data entry experience

Preferred Qualifications:

• Experience in Retail, Fuel Services, Fuel Transport, or Fleet Payment Card industries

• Background in Commercial/Wholesale operations

• Experience in franchise or driver support operations

• Experience with sales support or maintenance dispatch

• Intermediate Microsoft Excel skills

• Experience with Salesforce or similar CRM platforms

About Us:

Tri Star Energy is a growing, local, family-owned company based in Nashville, TN with nearly two thousand employees and 150+ locations. We operate multiple respected brands across the Southeast including Twice Daily, Sudden Service, White Bison, and Hightail. Whether it’s fuel distribution, wholesale services, or retail convenience—we’re setting a new standard in the industry.

We believe in building lasting relationships by serving our community. Our team lives out our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. If this sounds like you—we want you on our team.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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