General Manager

What you’ll do:

As an authentic Brand ambassador for the Wayfair family, you will  lead and create a best-in-class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores. You will have the opportunity to act as a key member in crafting the playbook to stand up and scale stores in North America; closely monitoring launch success metrics, pivoting and adapting the launch strategy as appropriate, and helping to shape future store launch strategies. 

• Leads and develops the Store Management Team to achieve Wayfair goals, maximize sales and standards, delivering an efficient and profitable operation with an excellent shopping experience to secure Wayfair as the best home furnishings company. 
• Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders; internal and external.
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
• Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, mobile and in-store.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Consistently recruit, hire, and retain a diverse salesforce that delights and inspires our customers  
• Identify talents and develop skills within the team to enable succession planning
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Develop, lead, and deliver a long-term (12+ month) sustainable plan for growth, visitation, and profitability in the market.
• Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
• Develop, lead, and support an airtight inventory process focused on accuracy
• Champion and campaign for a resolution-oriented environment for your team.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
• Live by, emulate, and lead by our People Principles daily. 

Core Responsibilities

• Directs and develops Wayfair retailing in the local market and ensures alignment with the Wayfair vision
• Strengthens competitive position through building a strong Wayfair Brand and increases customer base by growing the Wayfair market share.
• Co-develops the store business plan and provides input on local priorities.
• Develops, leads and delivers a sustainable long-term plan for growth, visitations, and profitability 
• Ensures that the store works ethically and in compliance with internal regulations and external laws including legislation relating to risk, environment, health, and safety.
• Partners with field organizations to share entrepreneurial ideas and express opportunities for improvement on current ways of working.
• Acts as a spokesperson and ambassador in the local market and promotes opportunities to bring Wayfair and the community together.Secures competent and high-performing teams and leaders who inspire, and empowers every associate to recognize and understand their contribution.
• Positions the Wayfair Brand as the leader in life at home in the local market by ensuring the Wayfair Brand is implemented in a consistent manner in order to continually show the depth and breath of the Wayfair product range through relevant, functional, inspiring, and sustainable home furnishing solutions. 
• Contributes to an environment where the Wayfair culture is a strong and living reality that embraces the diversity of associates and customers.
• Performs other duties as assigned.

What you’ll need:

• 10+ years of leadership experience in a complex, high-volume retail location and/or multi-unit retail business environment.  Interior design, furniture or home goods experience preferred.
• Passionate about retail, customer-centric thinking and behaviors, as well as care and empathy for people.
• Previous leadership of large teams or groups required at a high level
• Ability to think, lead and act strategically; including problem solving skills
• Needs to have a proven, successful track record of developing high level leaders.
• Ability to drive a high volume business and the acumen to drive P&L results.
• Proven record of consistently meeting budgets and goals, and working on plans over a number of years.
• Setting and implementing action plans and providing clear direction and follow-up goals.
• Experience of leading and inspiring in a changing environment.
• Ability to communicate confidently and clearly