Customer Service - Golfdom

What We Offer:

• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• Golfdom is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We’ve been in business over 50 years and we are growing! 
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Primary Responsibilities:

• Processing customer transactions, handling special orders, returns, and repairs through the computer.
• Answering  telephones and efficiently assisting with customer questions.
• Sell merchandise in the store.
• General stocking and merchandising duties. 
• Greet all customers promptly and courteously as they enter Golfdom.
• Direct customers throughout the store or to the specific area of expertise
• Give accurate and current information about the product for all inquiries.
• Increase the customer base by adding new customers to the mailing list.  
• Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
• Understand the spirit of the returns policy.
• Maintain a positive and cheerful attitude and cooperate with your peers.

Merchandising and Maintenance

• Check stock daily to ensure that all products are adequately stocked and available for customers.  
• All folded merchandise must be neat and well folded.  Sizes should be arranged in order from smallest to largest.
• Featured merchandise should be prominently displayed in each section.
• Maintain store image by dressing in appropriate golf or professional dress.
• Maintain a clean and well-organized back stock area.
• Vacuum, sweep floors and empty all trash each day, if required.

Operations

• Report to work on time or notify in advance if absent or late
• Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
• Checking out anytime you must leave the building (including lunch breaks).
• Use correct procedures for processing special orders.
• Know the procedures for processing paperwork.
• Practice security measures that help prevent theft.  Understand the procedures for handling shoplifters.
• Practice safety consciousness at all times. 
• Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Required Skills 

• Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
• Communicate effectively and professionally with associates and customers.
• Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
• Read, count and write to accurately complete all documentation.
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