Director of Ticket Operations

Overview

Director for Ticket Operations will oversee ticket operations for all events, both athletics and cultural events, held at Utah State University.

 

This Director manages the relationship with representatives of Paciolan, collaborates frequently with Utah State Athletics and provides outstanding customer service. The Director should have a strong working knowledge and understanding of all NCAA rules and regulations regarding compliance issues.

Responsibilities

• Provide a superior level of customer service to ensure a positive experience for all event patrons in order to promote Utah State University, Athletics and the Caine College of the Arts.
• Lead and supervise (5) full time and (20+) part time ticket office staff.
• Oversee ticket operations, including renewals, allocations, and seat improvements for single and season ticket holders.
• Oversee all ticketed events including athletic events, concerts, conventions, performances, trade shows, corporate, and other special events.
• Set up season manifests, events, and ticket inventory within the ticketing systems. Manage the online ticket system: account manager, payments, payment plans, print-at-home tickets, e-ticket delivery, PID entry, and mobile ticketing.
• Primary liaison with ticket system vendors (Paciolan) to ensure all hardware and software are working efficiently for staff and customer use.
• Oversight of internal controls and procedures for Ticket Operations, including auditing procedures and reports, allocation and distribution of tickets, ensuring segregation of duties, safeguarding of funds, posting of batches, bank deposits, revolving cash fund, ticket system access, voiding tickets, and transfers.
• Prepare and order ticket stock and oversee printing.
• Utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, and printers to maximize ticket office efficiency.
• Collaborate with Information Technology staff to install and maintain ticket equipment, computers, and phones for all ticket office areas.
• Manage ticket inventory, sales, allocations, and distribution of tickets.
• Oversee game day box office ticket operations for all sports including overseeing game settlement reports.
• Supervise all hosted NCAA postseason-ticketed events for all sports.
• Manage away game and bowl game ticketing.
• Serve as the Ticket Office representative for away football games, bowl games, men's basketball tournaments, and other NCAA events as needed.
• Collaborate with respective marketing and development office to design ticket applications, season tickets, and other promotional materials.
• Manage data imports and revenue reports for accounts payable.
• Position requires working some evenings and weekends, some travel with teams, as well as other related duties as assigned by supervisors.

Qualifications

Minimum Qualifications:

• Bachelor's degree in a related field or equivalent relevant experience.
• Demonstrated knowledge and experience with complex systems and technology such as printers, scanners, or digital ticketing software.

Preferred Qualifications:

• Experience with ticketing software systems.

Required Documents

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"

2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a communit