E-Business Specialist - Service Provider Network (FleetNet)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The E-Business Specialist - Service Provider Network (SPN) is responsible for maintaining and updating service providers in various cloud-based and on-prem systems (DSP’s) designed to communicate vendor status, location, event completion, and correction information and for communicating various system outages with the appropriate parties. The E-Business Specialist SPN will influence and guide software development that improves functionality, adoption, utilization, and ROI of electronic systems employed by FleetNet America’s vendor network. The position will prioritize and oversee the registration and on-boarding processes for the Events portal and mobile application as well as various other Dispatch Software Platforms and Event Management Systems employed by FleetNet’s vendor network. The E-Business Specialist SPN will communicate extensively with business leaders, IT, and other internal and external integration partners to maximize efficiencies throughout FleetNet.

•  Monitor, implement, maintain, and update service provider (SP) electronic skills in various cloud-based and on-prem business systems.
• Demo benefits of sureEcosystem to SP companies, execute sureEcosystem on-boarding process and system testing, ensure all appropriate SP information is added to the sureEcosystem hub.
• Communicate and follow-up with appropriate parties on system outages, SP outages, and various issues as needed.
• Influence new features and software development designed to improve adoption and/or ROI.
• Monitor and update sureEcosystem Dashboard for proper usage and desired digital utilization. Develop and execute plans to improve at SP level as needed.
• Monitor, generate, and disseminate reports of under-performing SP utilization.
• Create and execute campaigns to on-board SP’s to the sureEcosystem Hub via Dispatch Software Platforms and Events Portal/Mobile Application.
• Oversee the registration and on-boarding processes for the portal and application.
• Communicate with business leaders and IT on issues and opportunities to maximize efficiencies using digital communication strategies.
• Execute, support, and communicate on-boarding strategy with all internal and external integration partners (DSP’s).
• Understand and communicate the needs of the integration partners and the needs of FleetNet America as it relates to vendor electronic communication and event completion.
• Use various internal and external business systems to conduct test events and walk-throughs to ensure maximum effectiveness.
• Other duties and projects, as assigned.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field  
• Experience in the automotive industry or fleet management a plus.  
• Excellent communication (written and verbal) and interpersonal skills required. 
• Prior experience working closely with vendors and electronic transactions.
• Proficient in Microsoft Office Suite.

 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also