Job Description Summary

The Field Service Associate for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the inspiration and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find entrepreneurial solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Title: Field Service Field Service Associate(Home-based) 

The BD family is seeking responsible and committed people to join our team of professional Field Service Associates for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines shown technology with useful intelligence to prevent
medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Learn more at:
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medicationand-supply-management-technologies

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Associate is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be crucial to our customer and business needs from end to end.

At BD, our values are simple….
• We do what is right
• We flourish with innovation and demand quality
• We are all accountable
• We learn and improve every day
• We help each other be extraordinary

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which aligns with regulatory requirements." Tom Polen, President and Chief Executive Officer.

The Field Service Associate is an entry-level remote field-based position with daily travel to our customer locations with in the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Accountabilities of The BD Pyxis Field Service Associate role:

• They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements. The primary focus of this entry-level role will be routine preventive maintenance for Pyxis technologies in the region, providing limited repair and cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot

• hardware and software problems

• Provide efficient field services to all BD customers in a timely manner

• Maintain proper and accurate small parts inventory for the purpose of service and follow

• approved policies and procedures for inventory controls

• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

• Continue training and self-development to learn the products and applications of the company

• For success in the role, advance abilities, and attend management approved seminars and training sessions to advance to the next level in 3 y