Pharmacy Technician III

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

The Pharmacy Technician III (PT III) serves as a point of contact for healthcare providers/patients for their reimbursement and access needs. The PT III will help patients and healthcare providers navigate through reimbursement issues and administer patient support services. In addition, the PT III supports the pharmacist(s) in the practice of pharmacy, including but not limited to obtaining missing information for prescriptions, and reimbursement.

Responsibilities

List up to 10 main responsibilities for the job. Include information about the accountability and scope.

• Subject matter expert in all Pharmacy Operations, responsible for assisting, mentoring, training and participating in side by sides with team members on prescription processes and reimbursement issues. Successfully complete role based training requirements, including passing certifications and competency assessments prior to conclusion of training period.
• Uses functional expertise in pharmacy and reimbursement expertise to liaise between healthcare providers, insurance companies, hub representatives, and patients to administer the Patient Support Service programs for all pharmacy assets per AbbVie policy and any applicable accreditation standards.
• Accurately assesses each assistance request to determine next steps and comprehensive action plan to resolve or prevent the market access or reimbursement challenges.
• Works independently to manage a caseload comprised of healthcare providers and patients under various levels of urgency dependent upon patient need.
• Holds effective, critical conversations with insurance representatives, healthcare providers, patients, and caregivers and provide education on r