Senior Manager, Experiences

Company Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

Job Description

The on-site Senior Manager, Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the on-site point person for organizing and managing guest experiences, communication and engagement. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property.

Core Responsibilities

• Lead the strategy, development, and execution of all on-property experiences, including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resort’s values and brand identity
• Develop, negotiate, and execute high-profile partnerships, activations, and press-worthy events that enhance visibility and deepen brand storytelling
• Define and implement an annual experience strategy focused on high-impact initiatives that drive guest engagement, revenue, and long-term brand equity
• Collaborate cross-functionally to plan, project manage, and execute weekly activities, classes, and signature events that create lasting memories for guests
• Assist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local community
• Curate design and sensory elements across the property (including event spaces, guest collateral, uniforms, and décor) to ensure cohesive and elevated touchpoints throughout the guest journey
• Establish relationships with local partners and vendors to enhance our unique brand story
• Provide team training and resources for the Sales, Reservations, and Itinerary Design teams to support booking and guest communication around experiences
• Identify opportunities to enhance, customize, or surprise and delight guests based on feedback, performance insights, and strategic opportunities
• Develop internal processes that deepen the resort’s position as an experience-led property within the Auberge Collection
• Develop standard operating procedures (SOPs) and oversee the day-to-day operations of all experiences, including managing and mentoring Experience Coordinator and activities assistants to ensure consistent execution and excellence across all activations
• Oversee the Experiences department budget, ensuring thoughtful allocation, purchasing, and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offerings

Pay Range: $110,000/year - $120,000/year

Qualifications

• Minimum of 8 years of work experience in the hospitality industry (hotels and resorts, restaurants or wineries)
• Minimum of 8 years of demonstrated experience with developing and executing personalized experiences including coordinating and producing events, activities, programming, and high-profile partnerships  
• Demonstrated ability to manage and lead multiple team members in a fast paced environment
• Experience with management of outside vendors to source and maintain on-brand talent
• Demonstrated entrepreneurial approach combined with a positive and curious demeanor
• Excellent project management and communication skills
• Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
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