Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Jennie Edmundson
Address: 933 E. Pierce St. - Council Bluffs, IA

Work Schedule: Monday through Friday 07:00 to 15:30; rotating weekend and holiday schedule

A Case Manager is a professional that ensures a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services is maintained to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost effective outcomes.

Ask your recruiter/hiring manager about the following incentives that may be available for this position:
• Shift differentials & other financial incentives
• Tuition assistance
• Academic sponsorship with Methodist College
• Free parking

Responsibilities:

Essential Functions

1. Promote positive relations when interacting with patients, visitors, families, physicians, customers and co-workers.

• Greet, smile and make eye contact. Introduce self by name.

• Volunteer to help co-workers and other employees.

• Respond quickly to patients and/or other peoples’ needs.

• Recognize and value input from health system personnel.

• Redirect hospital staff to demonstrate core values to promote a positive work environment.

• Serves as a role model to promote collaborative relationships.

• Know and demonstrate customer complaint management process.

• Communicate effectively to solve problems at the personal and unit level.

• Remain calm in difficult situations and effectively diffuse crisis and refer to appropriate supervisory levels as needed.

2. Clinical Care Coordination/Facilitation and Psychosocial management – coordinating multiple aspects of care to ensure the patient progresses. Properly identifies patient’s problems, psychosocial needs, environmental/barriers to care and coordinates the selection of appropriate services.

• Perform an initial/ongoing assessment of the patient, support system, and environment to determine factors that impact the patient’s ability to maintain the highest level of independence/care.

• Properly identify patient needs and coordinate care and services provided by the interdisciplinary team to meet the needs of patient and/or family through the episode of illness from pre-hospital and/or ED to post-hospital care.

• Provide timely referrals to care team (i.e., Social Work, Rehab, Wound Care, and Diabetes Educator), provide pertinent clinical information to facilitate discharge/inpatient admission arrangements and respond to discharge needs.

• Inform patient/family of services available and initiate services that are consistent with patient’s identified needs to maintain the highest level of independence.

• Effectively communicate patient/family needs and concerns as soon as identified to the physician and interdisciplinary team and assure appropriate utilization of hospital and community resources are offered and arranged.

• Provide immediate counseling of patients and family and effectively diffuse crisis and refer to appropriate services as needed.

• MJE Women & Newborns: Respond to admission education needs for Labor and Delivery, NICU, and Postpartum patients.  Facilitate all incoming scheduling needs from office. Chart review each event to confirm compliance and accuracy.

3. Continuity/Transition Management – transitioning of the patient to the appropriate level of care needed. Provides assistance with discharge planning – when needed, identifies appropriate agencies/facilities for patients requiring assistance at home or placement at another level of care.

• Maintain a level of expertise and current knowledge base on available community resources and services available.

• Provide and document a list of agencies available that serve the geographical area requested b