Agency Services Operations Administrator

Job Description:

Are you an organized, detail-oriented professional with a passion for administrative excellence? We’re looking for a proactive and driven Agency Services Operations Administrator to support our growing team. In this role, you’ll play a key part in managing national licensing, compliance, auditing, and agent expansion initiatives—ensuring smooth operations and top-tier service for our agents and internal teams.

If you thrive in a fast-paced environment, enjoy collaborating across teams, and have a background in administrative support (preferably within title insurance or real estate), we want to hear from you! Join us and contribute to a dynamic team dedicated to excellence in agency operations.

Essential Duties and Responsibilities:

• Prepares agency contract amendments specific to new states licensing appointments for National and Enterprise Agents.

• Coordinates the delivery and tracking of contract amendments related to on-going licensing initiatives within Agency Services.

• Provides regular reporting and communication regarding contract amendment status to agency management and sales staff.

• Activates / Assigns Agency ID’s in ADB upon receipt of signed amendments.

• Assist Agency Service Managers with new agent ADB set up and maintenance.

• Assist with tracking and storing E and O policies, and license renewal for National and Enterprise Agents.    

• Ensures timely payment of state specific invoices on multiple platforms.

• Provide excellent customer service to agents, internal and external customers.

• Assist with various department projects to include regulatory and compliance related reporting and audit support.

• Provide month end back up support for remittance reporting and policy inventory. 

• Complies with Company policies, procedures, regulatory requirements and completes mandatory company compliance training by prescribed deadlines.

• At a minimum, the ability to work your scheduled work hours, Monday through Friday to include overtime as requested by management.

• Perform other duties as assigned by management.

Knowledge, Skills and Experience Required:

• Five years administrative or related experience required.

• Solid understanding of title insurance or real estate related terminology is preferred

• Ability to collaborate and interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person

• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.

• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.

• Ability to act independently with sound judgment and take initiative.

• Written and verbal communications are clear, grammatically correct and business appropriate.

• Actively listens and is mindful of the role body language, gestures and other nonverbal actions can play in communication.

• Basic computer skills including proficiency in Microsoft Office Suite and Outlook

Physical/Mental Demands:

• The ability to work with confidential information and to keep confidences and work with sensitive data.

• The ability to perform under pressure and be flexible with disruptions throughout the workday is required.

• Repetitive and continual keyboard activity and interaction with display monitors is required.

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital