Nurse Practitioner

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

International SOS Medical Services US Response Center is a 24/7 platform to provide topside support medical advice and case management services to our NAM Clients and Onsite Medical Professionals and is augmenting clinical case management via the provision of industry friendly medical guidance and best practices clinical direction.

 

We are currently staffing for PRN Baton Rouge-based Nurse Practitioners to work out of our local Response Center. The position will include coverage for our Full-time staff which is anticipated to be approximately 4 shifts per month on Fridays, Saturdays and Sundays. Saturdays and Sundays are work-from-home days. Shifts are 12 hours. At present, we are staffing for our day shift complement for which the working hours are 7:00 am until 7:00 pm. In the future, this role will be expanded to include night shift coverage as well.

Key responsibilities

MEDICAL TOPSIDE SUPPORT 
•    First call receiver from MedSite Medical Professionals for clinical case escalation 
•    Responsibility for medical due diligence and case direction with respect to designated medical supervision cases on all transmissions.  
•    Assess each designated case with respect to its medical elements and provide direction in order to facilitate medical due diligence and render the appropriate supervision. 
•    Responsibility for ensuring that there is an appropriate medical handover of cases at the beginning/ end of each shift. 
•    Help determine the medical frequency/intensity of medical contacts with treating Doctors, Clients, patients and their family members as appropriate. 
•    Receive and assess relevant medically related calls received from MedSites/clients. Collect logistical, medical and collateral histories pertaining to the medical event/incident. 
•    Provide telephone / telehealth medical assessment of designated patients in, assess and monitor the appropriateness of the treatment where they are located in conjunction with the US RC Medical Director and Topside Support Physician. 
•    Organize and supervise appropriate medical supervision for designated Intl. SOS clients. This includes obtaining medical reports, organizing referrals, monitoring the patient’s conditions, recommending appropriate means of medical transportation, and monitoring the progress of such.  
•    Obtain medical reports from treating medical staff to ascertain the suitability of patient’s treatment, monitor medical care and co-ordinate the patient’s needs for transport as appropriate. 
•    Partake in the further development and enhancement of Intl. SOS medical and logistic capabilities. 
 

MEDICAL LIASON AND REPORTING 
•    Collect relevant medical information to produce focused professional medical reports that effectively communicated medical information to all types of clients. 
•    Professionally communicate verbally and/or in writing to the relevant parties/clients of the progress of the patient’s condition.  Discuss appropriate medical management and dispositional recommendations. 
•    Undertake responsibility for the medical information released from the Response centre. 
•    Escalation as per Intl. SOS protocol to the Medical Directors of the Response Centre. 
•    Maintain high standards for detailed and accurate documentation including the consistent updating of case files. 
•    Act as Medical Authenticator for internal validation of required vaccinations and tests 
•    When required, escalate to, open and discuss clinical cases with Philadelphia Assistance Center and any Intl.SOS network of medical assistance for case managements and logistics 

MEDICAL QUALITY CONTROL 
•    Support NAM Medical Management in Quality Control of Medical Cases being delivered at MedSites in USA. 
•    Ensure that all escalated cases are documented using the approved US RC Medical Records and Documentation syste