Retail Store Lead - Creation Station

Intuit Dome is looking for a highly motivated retail professional with a strong emphasis on Creation Station — the LA Clippers’ signature customization experience inside the Retail Flagship store, where we offer personalized jerseys, laser-engraved basketballs, and customized hats and gear — to help lead and elevate the in-store experience across the LA Clippers’ Retail Flagship store and In-Arena retail locations. The ideal candidate will have a background in retail leadership, a passion for hands-on craftsmanship and customization, a passion for live sports, and a track record of driving team performance and sales in a fast-paced retail environment.

The Retail Team Lead – Creation Station will serve as an extension of the in-store leadership team, responsible for day-to-day retail operations, customer service, and sales performance, with a particular focus on leading Creation Station — guiding fans through the customization process and ensuring every custom jersey, engraved basketball, and personalized item meets Clippers brand standards. This leader will supervise and develop retail teammates, drive sales performance across the store, operate and maintain customization equipment, and oversee the movement of product and supplies to keep the sales floor and Creation Station fully stocked and running smoothly. The Retail Team Lead – Creation Station will collaborate closely with the Flagship Store Manager and cross-functional partners to ensure a cohesive and premium fan experience across all Clippers retail touchpoints, with Creation Station at the heart of it.

This is a part-time seasonal position for the 2026-27 NBA season based at Intuit Dome located in Inglewood, CA. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile events and NBA games. Work hours will fluctuate based on event schedules and business needs. 

What you Will Do

• Assist Senior Leadership with managing the Retail Flagship and In-Arena retail locations, serving as a floor leader who drives both team performance and day-to-day retail operations, with a particular focus on leading Creation Station.
• Serve as the on-floor expert for Creation Station, guiding fans through jersey customization, basketball laser engraving, hat patching, and other personalization services from concept to finished product.
• Operate and maintain Creation Station's customization equipment, including laser engraving and heat-press/patch tools, troubleshooting issues and ensuring machines are ready for every shift.
• Supervise, train, and coach retail teammates in customer service, product knowledge, sales techniques, and Creation Station customization standards.
• Oversee product flow from receiving to the sales floor, ensuring back stock and Creation Station supplies (patches, blanks, engraving stock, and consumables) are organized, labeled, and accessible; maintain proper inventory levels and ensure restocking is completed in a timely manner to keep the floor and station shoppable and full at all times.
• Drive sales through customer engagement, suggestive selling, and product knowledge; monitor Creation Station and overall floor presentation throughout each shift, upholding quality standards on every custom piece before it reaches the fan.

Your Background, Skills, and Qualifications

• Retail experience required; experience with personalization, embroidery, engraving, printing, or a similar hands-on craft preferred
• Customer service and team leadership experience in a retail environment
• Experience, comfort and confidence operating technical equipment (laser engravers, heat presses, or similar tools), with a strong eye for precision and quality control, alongside solid retail and sales fundamentals.
• Ability to translate a fan’s vision into a finished, on-brand custom product with consistency and care, while keeping the broader sales floor running smoothly.
• Ability to think strategically, problem solve, and multi-task in a fast-paced retail environment.
• Ability to work independently and take initiative while collaborating effectively within a team and across departments.
• Ability to communicate clearly and enthusiastically with fans, teammates, and leadership, both verbally and in writing.
• Bachelor’s degree preferred

Essential Functions of the Job (Physical Requirements & Working Conditions)

• Ability to lift/move boxes, fixtures, an