Sr. Director of Product Management - Online Direct Sales Experience

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary

The Senior Director of Product will be responsible for managing Heartland’s direct to merchant commerce channel, including associated teams, product roadmaps, and related workstreams.  They will be responsible for building teams and processes to sustain current product solutions and prepare for future enhancement. This leader will develop a scalable strategy for product development and software delivery, focused on market feedback, competitive benchmarking, as well as strategic alignment with business leaders throughout the organization. 

The Senior Director of Product will be familiar with the ecommerce solutions, this position requires knowledge of all aspects of the software delivery life cycle .  This includes, go to market, sales enablement, development and supporting IT ecosystem, architecture and information security, product operations, and legal dependencies. This individual will collaborate closely with peers in functionalized areas of the business on strategic planning, product launch, systems, and the ongoing advancement of the business and drive a culture of innovation and experimentation across all of our cross-functional teams. Additionally this person will determine customer research and product design needs as we accelerate our growth.

Strong leadership skills and the ability to influence management decisions effectively. The ideal candidate will be able to communicate persuasively, build strong relationships, and drive positive change within the organization.This person will be responsible for understanding the development requirements for product delivery and actively planning and distributing the work to product owners within the department along with functionalized development teams. They will work with their team to identify gaps and process changes, to improve the effectiveness of the software product strategy. Success in this position will be measured qualitatively by the successful delivery of products and the scalability of the systems implemented and quantitatively by the output, timeliness, and efficiency of product delivery. 
 

Responsibilities:

• Strategic Vision & Leadership - Define and implement a clear vision and strategy for our online direct sales experience, ensuring alignment with overall company goals and objectives.

• Product Lifecycle Management - Lead the end-to-end product lifecycle, from ideation and market research to product launch and iteration.

• Stakeholder Collaboration - Collaborate with cross-functional teams, including sales, marketing, engineering, and design to deliver user-centric products.

• Market Analysis - Regularly conduct market and competitive analyses to identify opportunities and threats.

• Team Leadership - Recruit, mentor, and lead a high-performing product management team.

Key Skills and Experience:

• 8+ years in Product Management and B2C and B2B companies 

• Product Expertise - Demonstrable experience in building online sales platforms, ideally with a focus on payments, point of sale, or payroll products.

• Leadership - Proven ability to lead and inspire a team, driving them towards a unified vision.

• Analytical Prowess - Strong analytical skills with the ability to use data to inform product decisions and measure post-launch impact.

• User-Centric Mindset - A keen understanding of UX/UI principles and the ability to advocate for the customer at all times.

• Communication - Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly to various stakeholders.

• Agility - Experience in agile product management and the ability to adapt to changing priorities.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview pro