Access Specialist - Part-Time

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

20

Department:

500300 Ambulatory Administration

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 203 H

Compensation Range:

$18.00 - $23.81

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.

Are you passionate about providing top-notch customer service in a healthcare setting? Do you thrive in a fast-paced, dynamic environment? URMC is looking for dedicated and detail-oriented individuals to join our team as Outpatient Access Representatives (OAR).

What You'll Do:
As an OAR, you'll play a vital role in ensuring our patients have a seamless and positive experience from the moment they walk through our doors. Your responsibilities will include:

• Patient Interaction: Greet and register patients, schedule appointments, and accurately enter patient data.
• Customer Service: Be the first point of contact for patients' questions and concerns, providing solutions and guidance.
• Communication: Coordinate appointments with other clinic sites, manage missed appointments and cancellations, and arrange interpreters and transportation when needed.
• Team Collaboration: Facilitate smooth transitions for patients between different providers and clinic staff, and support your colleagues with their tasks.
• Accuracy: Ensure all patient forms and information are accurate and up-to-date, reconcile any errors, and maintain precise clinic schedules.

What We're Looking For:

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service or administrative/office experience.
• Skills: Strong customer service orientation, excellent communication, and the ability to collaborate effectively with a team.

Why URMC?

• Entry-Level Opportunity: Perfect for individuals starting their career in healthcare.
• Impactful Work: Help improve the patient experience and support their healthcare journey.
• Supportive Environment: Join a team that values collaboration, accuracy, and compassionate care.
• Growth Opportunities: Develop your skills and advance your career in a leading healthcare organization.

Please note this posting is for those interested in a Part Time schedule. Part Time is 17.5 - 34 hours/week.

Location: Multiple Openings Across Monroe and Surrounding Counties

If you're ready to make a difference and join a team that values your contributions, apply now to become an Outpatient Access Representative at URMC!

Apply Today and Start Your Journey with URMC!

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the bas