Sr. Solutions Architect (Level 4)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Sr. Solutions Architect (Level 4) plays a key role in shaping advanced, secure, and scalable networking solutions tailored for enterprise and global enterprise customers, primarily through our Indirect Channel Sales Partners. The position focuses on delivering cutting-edge solutions such as intelligent networking, cybersecurity technologies, and next-gen network architecture. These solutions include SD-WAN, Unified Threat Management (UTM), Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), DDoS Mitigation Services, Unified Communications, Wireless LAN, and other emerging technologies. The Sr. Solutions Architect drives value-based solutions development, strategic sales initiatives, and revenue growth by collaborating with internal stakeholders such as account and sales teams, product teams, and operations. This role is essential to ensuring seamless customer experiences in compliance with government-specific standards and regulatory requirements.

The Sr. Solutions Architect will meet with Indirect Channel Sales Partners to understand their unique needs, work to design and develop tailored solutions, and support the successful implementation and ongoing service management of these solutions. This position requires a deep understanding of security, networking, and technology for complex national accounts and the ability to collaborate with a variety of internal and external stakeholders to ensure seamless completion of projects.

The Sr. Solutions Architect role will be virtual with 25% anticipated annual travel across the US.

Job Description

Core Responsibilities

• Pre-Sales & Strategic Consulting: Support sales teams by engaging with enterprise and global enterprise clients through indirect channel sales partners to understand their business requirements, design solutions that align with strategic objectives, and position advanced technologies such as SD-WAN, UTM, EDR, MDR, DDoS Mitigation, Unified Communications (UC), Wireless LAN, and other industry-leading technologies.
• Design & Architect Solutions: Design secure, scalable, and compliant solutions that meet the technical and budgetary requirements of end users. Solutions should address complex networking and security challenges.
• Client Engagement: Act as a trusted advisor to clients, advising on best practices in network architecture, security, and technology innovation. Maintain a thorough understanding of clients' needs and provide tailored recommendations that ensure alignment with their long-term goals.
• Deal Strategy & Technical Leadership: Lead technical discussions and design sessions, work closely with sales leadership to develop deal strategies, and drive solution adoption. Provide mentorship and guidance to sales engineers, junior architects, and other team members.
• Pre-Sales Support & Proposal Development: Collaborate with account teams to develop competitive proposals, including technical and architectural solutions that align with customer needs and industry best practices. Ensure alignment with relevant procurement and contracting processes for government entities.
• Implementation & Operational Support: Oversee the testing, deployment, and activation phases, providing ongoing technical leadership to ensure the successful turn-up of solutions. Engage in the development of test plans, configuration requirements, and ensure that customer network and security needs are met.
• Continuous Learning & Innovation: Stay informed on the latest advancements in networking, security, and cloud technologies. Upskill sales teams and partners on emerging technologies to enhance the solutions portfolio.
• Customer Experience & Relationship Building: Build and maintain strong relationships with key stakeholders, ensuring a high level of customer satisfaction and trust. Lead cross-functional teams to support customers through the entire lifecycle, from pre-sales to implementation and ongoing management.
• Team Collaboration & Mentorship: Foster a collaborative environment and provide guidance and mentorship to team members, fostering knowledge-sharing and continuous improve