Head of Customer Architecture & Security Management

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. 

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

 

The team you'll be part of:

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

In this role you will develop and onboard customer facing technology leadership skills across markets by creating a Centre of Excellence around Architecture, automation & security including building & managing a virtual community of leaders in Markets.
You will shape a global & local blueprint around our product security, serviceability, automation and have E2E Customer ownership of the quality of our solutions deployed in the markets.

What you will learn and contribute:

Architecture

• Build & manage virtual community of Delivery CTLs globally
• Develop competency along with S&C L&T for different certification and training programs
• Act as the thought leader towards Customer CTOs globally in best practices around deployment, testing, upgrades ..
• Gather data around product quality, stability and work with CTO, R&D to improve the same.

Serviceability and Automation 

• Align with Domain Svcs,  PLM and R&D on serviceability
• Help execute our  delivery automation strategy
• Identify pilot projects where they can be deployed
• Provide  feedback loop from customer projects to Domains and R&D.

 Security

• Develop a strng community of CSLs ( Customer Security lead) in the market
• Work with Customer CSO’s through CSL’s  to understand security  issues and needs
• Provide inputs to PLM on what our product security blueprint and agree split between what needs to be developed by PLM /R&D and what needs to be deployed and managed in the field

Quality

• Manage the customer interface on all quality matters
• Work with S&C Delivery Exellence to Gather data and insights on all aspects of quality across product, competency, process etc.
• Provide feedback loop to R&D and PLM for improvements

Your skills and experience:

• A minimum of 15+ years’ experience in Telecom Delivery & Business management with strong Delivery, Architecture of complex program, Automation and Practice set-up hands-on with up-to-date 5G technology knowledge.
• The successful applicant must also be highly organized with a strong focus on driving results. In addition, they must be able to work in a fast-paced environment where teamwork is essential. 
• Strong leadership skills are required, as well as the ability to influence others, build effective teams and work collaboratively within a matrix organization. Experience working with multiple internal/external stakeholders across functions 
• Proven experience in a similar role, with excellent customer facing skills
• Strong technical background, including experience to effectively manage complex projects and deliverables
• Excellent written and verbal communication skills
• Able to operate effectively in a fast-paced environment and be able to quickly adapt to change
• Strong analytical skills with an ability to quickly understand complex problems and experience working with data driven decision making
• Leadership skills and the ability and experience to lead virtual teams located globally while maintaining high levels of team engagement and motivation 
• Excellent written/verbal communication & presentation skills; interpersonal skills to establish trustful relationships at all organizational levels both internally & externally

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One