Community Life Lead - Shelter

Description

The Emergency Services Coordinator Lead (ESCL) is a non-exempt position of the Denver Rescue Mission (DRM). The ESCL reports directly to the site shift Supervisor of Emergency Services.  The ESCL is a member of the Denver Emergency Services staff team and is responsible for contributing to the relational engagement and care of Emergency Services guests at the Lawrence Street Community Center, Lawrence Street Shelter and/or Emergency Shelter(s) operated by DRM.  The ESCL will have a clear presence of ESC Leadership, responsibility and care for these facilities (inside and out) and the activities that take place therein, bringing issues of concern to the attention of the Supervisor of Emergency Services or, in their absence, the Associate Director 

Unique Service Coordination  

• Coordinate the Emergency Services staff to meet the needs and requirements of the assigned facility, as outlined by the Director of Emergency Services, in line with Denver Rescue Mission policies and procedures following the direction of the shift Supervisor.   
• Coordinate staff for the assigned shift and site(s), as well as assigned emergency or support services, as assigned by the Emergency Services Supervisory Team and/or other Emergency Services Leadership. Focus areas include, but are not limited to 1) Safety and Security; 2) Community Involvement; 3) Housekeeping; 4) Supply Ordering and Inventory; 5) Resource Room.   
• This position works under the direction of the Shift Supervisor and provides leadership and direction to ESC staff and facility in the absence of the Supervisor in the location the ESCL is assigned. 

Staff Oversight 

• Under the direction of the Shift Supervisor, assists with the oversight of shift staff to provide adequate coverage of the facility, meet the needs of the guests and execute scheduled events. Serves as the primary point of contact for staff in the absence of the Shift Supervisor. 
• Provide direction for staff to follow Denver Rescue Mission policies and procedures and established practices by engaging and directing staff. 
• Ensure that staff record all incidents into SCRIBE, correctly applying DRM policies, procedures and practices to recording incidents and applying ATLs when needed. 
• Bring all areas of concern to the attention of the Shift Supervisor and in their absence to the attention of the Associate Director.  

Security and Safety   

• The ESCL is responsible for the security and safety of the facility and the guests during their shift. This may require administering CPR or other First Aid Procedures but does not include any type of medical procedure. It is also the responsibility of the ESCL to see that situations that could jeopardize the safety of the Mission and its occupants are handled appropriately.  The ESCL must deal with difficult and unruly guests and work towards keeping the Shelter free from weapons and the active use of drugs and alcohol in the Shelter by guests. 
• See to the welfare of guests outside of the shelter by calling police, ambulances or   opening or providing shelter from the elements especially during weather emergencies. 
• Monitor and relay weather information to the Supervisor of Emergency Services and/or Director of Emergency Services in case overflow is needed.  
• Immediately notify the Associate Director and/or the Director, of emergency situations including events such as fire, flood, death, or other incidents of concern. 
• Complete a shift report that is sent to the Shift Supervisor, Associate Director, Director and Senior Director to communicate items of interest, concern, and items that need additional attention. 

Support of other Departments and Partners 

• Work with the Homeless Resolution Team, to provide an environment that is supportive of their efforts, with the overarching goal of Emergency Services being that of exiting individuals from homelessness. 
• Support Guest Services efforts to safely enroll and scan guests into shelter and responding to communicated needs in a timely manner. 
• Support and facilitate the efforts of the Operations Team, including custodial, kitchen, maintenance and other DRM departments. 
• Support the approved efforts of outside agencies and community partners to meet the needs of our guests.  These efforts must be pre-approved by the Director of Emergency Services. 

Facilities 

• Cleanliness: The ESCL is to monitor that the Mission is cleaned according to the established standard.  This includes daily cleaning, removal, dispersion, or storage of all clutter, trash, donations, parking lot trash, sidewalks, etc.  There should not be an unnecessary accumulation of anything.  If the Shelter needs anything beyond what is normally understood to be mandatory, it mus