Customer Engagement Specialist

Support Voice of Customer & Customer Engagement projects and activities, along with select Global Sales Organization [GSO] team initiatives as required.

Your day to day 

• Support the management of Customer Councils, Voice of the Customer (VoC) initiatives, and Customer Appreciation activities.
• Prepare and maintain documentations, like meeting agendas, Council rosters, VoC feedback and presentation materials.
• Work closely with multiple partners, agencies, and subject matter experts to support facilitation of in-person and virtual meetings & engagements and implement feedback across IHG.
• Coordinate meetings and help to organize schedules. 
• Consolidate information provided by others, or making sure that information is consistent

What we need from you

• Bachelor's in Marketing, Communications, Public Relations, Business, or a relevant field of work, or an equivalent combination of education and work-related experience.
• Experience working in Microsoft Office Suite; experience with Cvent a plus 
• Project management experience beneficial
• Proven team player but also able to work independently & proactively
• Ability to handle multiple assignments and projects accurately and with attention to detail
• Able to multitask with organized approach
• Effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Ability to develop and present data-driven recommendations successfully, promotes items persuasively, and shapes the opinions of others.
• Ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $46,226.00 to $72,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?