Commercial Operations Product Support II

The Comm Ops Prod Support II role will focus on activities that directly impact performance and stability of operational processes across Commercial Operations, specifically Business Banking Operations. This is a reporting role which is responsible for and working with extracting, analyzing large and complex data sets to support the implementation of business strategies, volumes and metrics. 

Primary responsibilities include

• Driving performance through maturing metrics and management information Supporting operational readiness for change initiatives.
• Primary focus is on daily deliverable of routine and ad hoc requests with defined outputs, while at the same time developing knowledge of the broader context in which the Work is being performed.
• Ensures reporting of productivity, quality and other ad hoc requirements are in an accurate and timely manner.
• Extracts, prepares, and analyzes data while also resolving data issues and discrepancies for reporting.
• Applies general knowledge of business developed through education or past experience to recognize inaccuracies and flawed data. 
• Oversee the collection, integration of data from multiple sources
• Manage and optimize databases and data warehouses to ensure efficient data storage and retrieval. Monitor and optimize data storage, backup, and recovery processes. 
• Identify and resolve data-related issues in a timely manner.
• Write and refine complex SQL queries for data extraction and transformation. 

Qualifications, Education, Certifications and/or Other Professional Credentials

• olid understanding of consumer banking/financial products and business processes
• Strong SQL knowledge is required.  
• Scripting experience in SAS or python is a plus. 
• Experience working in cloud environments, ideally AWS. 
• Experience doing data discovery and analysis work with one or more commonly-used business intelligence tools, such as Tableau, SAS, Oracle, Microsoft, etc. 
• Experience working with various operating systems (Windows) and database management systems (Redshift, Oracle, MS-SQL, etc).
• Ability to collaborate effectively, take initiative and work as part of a team
• Strong attention to detail, communicate clearly.
• Bachelors degree in Computer Science, Data, or a similar technical field preferred, but experience is mandatory requirement. 

Hours & Work Schedule

• Hours per Week: 8:30am-5:00pm
• Work Schedule: Monday-Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.