Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

We are seeking a highly organized and proactive Senior Operations & Project Coordinator to support the operational and project-based needs of the Executive Administration team. This role is ideal for a professional with a strong background in operations and project coordination who is ready to take ownership of initiatives, streamline processes, and drive execution across the department. The ideal candidate will bring a blend of administrative precision, project management acumen, and cross-functional collaboration skills.

Day in the Life:

• Operational Support & Coordination:
  Serve as a key partner to the Manager of Executive Administration by coordinating day-to-day operations, ensuring smooth execution of departmental activities, and supporting cross-functional collaboration.
• Project Coordination & Execution:
  Lead the coordination of departmental projects from planning through execution. Track timelines, deliverables, and dependencies; manage project documentation; and ensure alignment with strategic goals.
• Standard Operating Procedures (SOPs):

• Develop, document, and maintain comprehensive SOPs for departmental processes. Ensure procedures are clear, up-to-date, and accessible to all relevant stakeholders. Collaborate with team members to identify gaps and implement improvements.

• Performance & Process Support:
  Assist in tracking departmental goals, performance metrics, and development plans.
• Reporting & Analysis:
  Develop and maintain dashboards and reports to monitor team performance, satisfaction, and service levels. Provide insights and recommendations based on data.
• Budget & Resource Coordination:
  Support budget tracking and reconciliation, and assist in identifying discrepancies or opportunities for cost optimization.
• Event & Engagement Support:
  Coordinate logistics for departmental events, meetings, and engagement initiatives.
• Perform all other duties as assigned.

Education and Experience:

• Associate’s or Bachelor’s degree in Business Administration, Operations, Project Management, or a related field preferred.
• Minimum of of 5 years of experience in operations, project coordination, or administrative support, with demonstrated experience managing multiple projects or initiatives simultaneously.

Knowledge, Skills and Abilities:

• Values-Driven: Demonstrates behaviors aligned with Velera’s core values—Dedication, Collaboration, Belonging, Curiosity, and Integrity.
• Project Coordination: Strong experience coordinating projects using methodologies such as Agile and Waterfall, and tools like Asana, Smartsheet, Trello, or Microsoft Project.
• Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.
• Organization & Time Management: Exceptional organizational skills, with the ability to manage competing priorities, meet tight deadlines, and maintain accurate documentation.
• Analytical Thinking: Analytical mindset with the ability to interpret data, generate insights, and develop effective solutions.
• Problem Solving & Decision Making: Demonstrates initiative, critical thinking, and the ability to make sound decisions under pressure.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and skilled in preparing reports, presentations, and other project-related documents.
• SOP Development: Experience in developing, implementing, and maintaining Standard Operating Procedures (SOPs) to support operational consistency and compliance.
• Teamwork & Independence: Able to work both independently and as part of a collaborative team in a fast-paced environment.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
• Travel: Willingness to travel minimally as required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We u