Sr. Payments Operations Specialist

Sr. Payments Operations Specialist

As a Payments Operations Specialist, you will play a critical role in supporting our merchant services operations. Your primary responsibilities will include managing day-to-day tasks related to merchant account onboarding, back office support, cancellations, and billing management. This position requires a keen attention to detail, a high level of organization, and the ability to work independently with minimal oversight.

What you’ll do every day:

• Efficiently manage merchant account onboarding processes and escalations to ensure a smooth and timely setup for our clients.
• Provide back office support, including account maintenance, issue resolution, and ensuring compliance with payment industry standards.
• Handle account cancellations with professionalism, ensuring a positive experience for all parties involved.
• Monitor and manage billing processes to optimize financial performance.
• Collaborate with cross-functional teams to improve payment operations and customer satisfaction.
• Stay informed of industry trends and regulatory changes to ensure compliance and competitive advantage.

What you’ll need:

• 3-5 years of experience in the electronic payments industry, specifically with ISO and Payfac environments.
• Bachelor's degree in Finance, Business Administration, or related field preferred.
• Proficiency in Salesforce and Excel.
• Exceptional communication skills, both written and verbal.
• Proven ability to coordinate, organize, and execute on objectives with minimal oversight.
• Flexibility and the ability to adapt to the fast-paced, evolving nature of our business.
• Strong problem-solving skills, with the capacity for quick learning, critical thinking, and independent decision-making.

Bonus Points:

• Familiarity with back-office operations of payment processing vendors such as First Data/Fiserv, TSYS, and Payrix and is highly desirable.

Why Join Storable?

• Be part of a fast-growing company in the exciting SaaS and self-storage industry.
• Work in a dynamic environment where your work directly impacts the success and growth of our clients and our business.
• Enjoy a culture that values flexibility, nimbleness, and the ability to pivot strategies to meet market demands.
• A team that values your expertise and supports your professional development.

How to Apply:

Please submit your resume and a cover letter explaining why you are the perfect fit for the Payments Operations Specialist role at Storable. Include any relevant experience, accomplishments, and your approach to managing payment operations in a fast-paced environment.

We look forward to hearing from you and exploring how you can contribute to our team at Storable!

Storable is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$72,000—$91,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers fa