Senior IT Build Analyst

Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Provide broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

KEY ACCOUNTABILITIES

CUSTOMER

• Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk

• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams

• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation

• Interact with clients to provide quality service/solutions consistent with objectives and client requirements

• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations

• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment

• May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments

• May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets

• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes

• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

• Respond to requests for information and assist project teams in evaluating alternate approaches

• May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

• May monitor the performance of the environment by using meaningful metrics

• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

• Ensure effective change management discipline is used

• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate

• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required

• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

• Make effective use of the cost managemen