Operations Branch Manager, Personal Care Services

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Operations Branch Manager, Personal Care Services 

Full-Time | On-Site + Field Work | Monday - Friday 

At Elara Caring, we believe the best care happens at home—and strong leadership makes it possible. As a Operations Branch Manager, Personal Care Services , you’ll lead operations, develop teams, and play a critical role in expanding our presence in the community.
 

We are in an exciting phase of growth and expansion, and we’re looking for a leader who is ready to be boots on the ground, building relationships, strengthening our brand, and driving results.
 

This is more than a management role—it’s an opportunity to lead and grow a market:

• Growth & Expansion – Help scale operations and build a high-performing team

• Community Involvement – Actively engage in the community and represent Elara Caring locally

• Relationship Expansion – Strengthen partnerships with clients, families, referral sources, and community stakeholders

• Branding & Market Presence – Elevate Elara Caring’s visibility and reputation in your region

• Industry Expertise in Maine – Leverage your local knowledge to drive strategy and success

What We Offer:

• A collaborative and supportive work environment

• A meaningful opportunity to positively impact lives every day

• Competitive compensation packages

• Tuition reimbursement for full-time employees

• Free continuing education opportunities for all team members

• Clear paths for career growth and advancement

• Comprehensive medical, dental, and vision insurance

• 401(K) with employer match

• Generous paid time off, including holidays and family/pet bereavement

• Pet insurance for your furry family members
   

As the Operations Branch Manager, you’ll contribute to our success in the following ways:

• Oversee and coordinate personal care services to ensure client plans of care are followed

• Conduct start-of-care and routine client visits to assess care delivery and safety

• Supervise, train, coach, and evaluate caregivers

• Monitor client physical and mental status and communicate changes appropriately

• Coordinate schedules and staffing to meet service needs, including planned and unplanned absences

• Maintain accurate client and caregiver documentation and schedules

• Review utilization, billing, payroll, and authorization reports for accuracy

• Support caregiver onboarding, orientation, and ongoing training

• Partner with Talent Acquisition to support caregiver recruitment and community events

• Ensure compliance with state, federal, payer, and Elara Caring requirements

• Foster positive relationships with clients, families, case managers, and community partners

• Actively participate in branch growth and operational initiatives 
   

What is Required? 

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred

• Experience working with or supporting elderly and/or disabled individuals

• Two (2) years of experience in a fast-paced office or healthcare setting preferred

• Prior leadership, coordination, or supervisory experience preferred

• Requirements vary by state and may include RN or LPN licensure, college coursework, or equivalent healthcare experience (outlined during the hiring process).

• Knowledge of Medicare/Medicaid and home care services preferred

• Strong computer, communication, and organizational skills

• Ability to multitask and manage priorities in a fast-paced environment

• Leadership skills with the ability to motivate and support others

• Professional verbal and written communication

• Bilingual skills may be required based on client needs

• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs

This is not a comprehensive list of all job responsibilities; a full job description will be provided.
 

We are committed to equal employment opportunity regardless of race, color, ancestry,