Senior Manager, Hotel Operations Products – HINT

JOB SUMMARY

 

The Senior Manager, Hotel Operations Products – HINT is responsible for managing innovative and emerging products within the Hotel Operations Product Team. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features that includes refined user stories with solid technical solutions that are ready for development. 

 

The Senior Manager will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving.

 

 

CANDIDATE PROFILE 

 

Required Education and Experience

• Undergraduate degree or equivalent combination of education and experience 
• 6 years’ experience in IT, business, management operations, or related professional area
• Experience in Agile/Scrum software development practice
• Skilled at converting business needs into technology requirements
• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
• Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

 

Preferred Education and Experience 

• Proven expertise in software integrations, particularly within the API landscape

 

CORE WORK ACTIVITIES 

 

Technical Product Owner

• Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
• Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
• Support the definition of guest service product requirements and development of the product roadmap
• Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
• Coordinate with support teams for defect resolution 

 

Demonstrating and Applying Discipline Knowledge 

• Provides technical expertise and support to persons inside and outside of the department
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Demonstrates knowledge of function-specific procedures
• Keeps up-to-date technically and applies new knowledge to job
• Knowledge of and understanding of complex algorithms
• Assist in defining new integrations with partners including explaining technical processes, understanding the technical requirements of the integration, and managing long-term relationships 

 

Additional Responsibilities 

• Proven ability to lead and work with cross-functional teams in support of specific business priorities
• Ability to solve problems quickly, think strategically, and drive data-driven decision making
• Ability to simultaneously manage multiple projects and aggressive timelines
• Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
• Effective written and oral communications skills with sensitivity to global communication needs
• Thrives in a fast-paced, entrepreneurial environment
• Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
• Proficiency in Office software products and digital collaboration tools

 

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the compan