Security Engineering Manager, Trust and Safety

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

As the Manager of Trust & Safety, you will report to the Director of Security, and play an essential role in keeping our platform safe.  You will understand and enforce Webflow standards and policies regarding Developer and User activity on our platform. You will lead geographically and functionally diverse teams through challenging circumstances and you will engage deeply with our XFN teams across Policy, Product, Engineering and others to help develop and execute solutions. Protecting our Webflow’s community is important to you.

About the role

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Permanent
• Exempt 
• Reporting to the Director of Security Engineering
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    
    • Zone A: $191,600 - $260,600
    • Zone B: $180,100 - $245,000
    • Zone C: $168,600 - $229,350 
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    
    • CAD 217,000 - CAD 296,350

 

As the Trust & Safety Manager , you will … 

• Coordinate with Webflow’s legal, security, operations and product teams, as well as external vendors, to develop and implement risk management strategies for Webflow’s platforms.
• Drive operational execution of Product launches as they pertain to Trust & Safety
• Evaluate processes and craft recommendations to improve efficiency
• Collaborate cross-functionally to develop core playbooks for Trust & Safety operations and establish best practices
• Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's insights to inform and improve their own operations and strategy
• Project manage key initiatives to support the strategic goals of Webflows Trust & Safety mission.
• Wear a strategic hat to solve potential problems and stay one step ahead of roadblocks.
• Work to scale Trust & Safety with tooling and process.

About you

You’ll thrive as (a) Trust & Safety Manager  if you have the following:

• Minimum of 5 years of experience managing experience in risk, trust & safety, fraud.
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• A passion for data analysis and reporting
• Expertise in process improvement to identify and enhance operational efficiencies.
• Project management skills (PMP or other project management certification a plus)
• Data Analysis: Strong analytical skills are required, preferably with experience in using data analysis tools or software. 
• You should be capable of interpreting complex data, identifying trends, and making data-driven decisions.

In the context of this role, individuals may be exposed to potentially disturbing & sensitive content (e.g., graphic, violent, sexual, or egregious), and will need a level of resilience and maturity. We care for our employees' safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles through our comprehensive wellness and health benefits programs.

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers