Senior Program Manager, Lead to Cash PMO

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. With Agentforce, our flagship innovation, we enable customers to harness the power of real-time data analytics and AI to redefine Customer their 360, and enabling scalable, high impact customer interactions.

Our Global Business Growth and Automation organization, under the Office of the COO, is seeking an experienced senior program leader to join our internal Lead to Cash (L2C) Program Management Office to help execute on our program deliverables for our most transformative company initiatives.

The Senior Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio and having strategic and operational program management responsibilities for Salesforce’s L2C transformation and performance initiatives. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning, thought leadership. Stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will also partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation.

This is an office-flexible role for US/Canada. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

Responsibilities:

• Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects.
• Operate as a “CEO” and an AI thought leader across multiple internal business groups to help drive success internally and with customers
• Partner with program leadership to prioritize transformational outcomes, features and capabilities aligned to a long-term strategic roadmap
• Engage Executive Leadership team to provide timely updates on transformational initiatives, influence program direction and drive AI success across the organization
• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
• Effectively manage, motivate and champion program teams consisting of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
• Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success
• Leverage data insights