Customer Service Associate

Company And Culture Launched in 2018, NTWRK is a curated marketplace that brings together the world’s most influential artists, brands, and personalities to create and celebrate culture. Rooted in sneakers, streetwear, and all things collectible, NTWRK offers unprecedented access to rare and exclusive products, while fostering communities of buyers and sellers, through livestream shopping. NTWRK’s unique approach connecting entertainment and shopping has attracted investment from the likes of Jimmy Iovine, Live Nation, Main Street Advisors, Goldman Sachs, Kering, and UTA Ventures, among others.  Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. NTWRK is committed to building a high performing team that is passionate about what they do and the communities we serve.  Everyone at NTWRK truly believes in the company and its mission; it’s almost a requirement for working here. There is synergy within the teams that makes NTWRK what it is, a well-oiled machine. Employees are at the forefront of the company's success because each one of us is given the opportunity to provide suggestions, feedback, and direction.  The Market In 2022, the Chinese live-stream shopping market generated over $423 billion in revenue and by the end of 2023, nearly a quarter of China's total online shopping revenue will be attributed to some form of live video commerce. In the US, the livestream shopping market is expected to reach $68 billion in 2026. Consumer adoption is growing very rapidly, creating a massive opportunity where NTWRK can speak to the niche, fan-driven communities who crave authenticity.  NTWRK in the News 
Forbes - America’s best startups to work for in 2022 and the “much-hyped e-tail platform that’s putting a rocket under retailtainment”
LinkedIn - NTWRK named one of the 50 best startups. 
AdAge - Hottest Brands 
Fast Company – “Brands that Matter” 
Webby – 26th Annual Webby Winner in the Apps and Software Shopping category
NTWRK has raised $50 million

Why We're Hiring
At NTWRK, we’re looking for a Customer Service Associate to join the team and provide support with both managing and strengthening our relationship with our users and customers. We seek to provide the highest level of customer service by creating an fluid customer experience in an effort to drive optimal satisfaction. As a Customer Service Associate, your patience, listening skills, attention to detail and overall positive presence are at the core of your character. You’re our number one ambassador and are armed with a deep knowledge of the business and are confident to answer any question that may arise. Behind the scenes, you demonstrate a knack for organization and efficiency.

Who You Are

• Previous customer service or retail experience.
• Ability to work independently and with a team to meet deadlines.
• Proficiency in Microsoft Word, Excel, and Adobe Acrobat Pro.
• Superb communication and problem-solving skills.
• Proficient in data entry and tracking.
• Excellent organizational skills and multitasking ability.

What You'll Do

• Demonstrate best practices across all lines of work to ensure optimal customer satisfaction and consistency of customer experience.  
• Maintain an awareness of all product information, internal communications, current advertising, promotions and the status of merchandise.
• Maintain an awareness of all available resources, including customer service guidelines, tools and departmental leaders.
• Respond and follow-up with both users / customers inquires as outlined in our SLA.
• Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward your role both internal and external.
• Communicate effectively and efficiently with all company associates in both written and verbal form.
• Actively participate in recurring customer service meetings and communicate any findings to the leadership team.
• Participate in ongoing training regarding technology upgrades and new systems.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or di