Consultant, Quality Assurance - Commercial Lines (Underwriting - Private & Non-Profit Professional/Management Liability Lines)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Are you a critical thinker with strong technical underwriting knowledge and a passion for quality? If you are looking for a different way to utilize your underwriting experience and knowledge, while driving improvements in underwriting quality, we want to hear from you! 

As an Underwriting Quality Assurance Consultant you’ll review the most complex policies in assigned line(s) of business with curiosity to understand and recommend the best course of action for individual policies and across sets of policies. The candidate will build strong relationships, rapport, trust, and credibility with assigned cell unit(s) to be a trusted partner in quality and a subject matter expert. The candidate will have the ability to identify trends in the first-line quality assurance tool and develop appropriate messaging of those trends to the assigned cell unit(s).

Candidates should have at least three years of underwriting experience specifically in the Professional Liability and/or Management Liability line(s) of business and will possess the drive to improve financial performance through continuous quality improvement of underwriting. 
 

This opening can be filled in a remote/work-from-home (WFH) capacity, or in one of our offices.

Compensation Grade: G3
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Job Description Summary

By assuring the quality of our business practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, our company, and our industry. If you can take a project and run with it, offer your best ideas to improve processes and help our team and those we support improve their work, we want to hear from you!

As a Consultant, you'll review work and/or be a part of projects of the highest technical complexity and exposure, to ensure quality consistent with optimal practices. Under broad strategic direction, you'll work with the highest authority, discretion and initiative on assignments requiring high and extensive knowledge, skills, and expertise. You'll have opportunities to provide technical advice to your team and other functional areas.

Job Description

Key Responsibilities:

• Reviews the most complex work done within commercial lines against quality standards, rules, and desired business outcomes.  Uses curiosity to understand and identify the best course of action based on the situation.  Rereviews the quality reviews done by others.  

• Makes recommendations for improvements in policies, practices, and procedures.  Determines action items for broad improvement based on evaluation of trends.

• Actively participates in discussions related to interpretation of guidelines to ensure consistency and calibration across the team.  Leads calibration discussion and leads resolution and follow-up of issues.  Resolves action items for broad improvement within team and various business units.  Influences change to increase alignment of best practice.

• Builds strong relationships, rapport, trust and credibility with business partners and peers.  Proactively reaches out to strengthen relationships and identify needs.  Seen as a subject matter expert and critical resource by business units.  Seeks out and identifies issues that may impact individual and groups of partners.

• Prioritizes own work and may plan work of others based on project, team, and business unit goals.  Aware of other department and business partner workstreams that may impact priorities.  Participate on a team to plan implementation of large, multi-faceted projects.  Plans significant projects and the work of others completing portions of the overall project.

• Develops ad Hoc reports necessary to identify issues and trends or to resolve