Applications Analyst, Senior (CPLM) - JH

Job DetailsJob Location: REMOTE POSITION - Anywhere, FL 33408Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Road WarriorJob Shift: DayJob Category: Professional ServicesAt Juno Health, we’re not just building software—we’re transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years.

We are seeking a highly skilled and client-focused Senior Applications Analyst to lead the successful delivery of professional services engagements and serve as a subject matter expert for assigned software applications. In this role, you will drive implementations from start to finish, providing expert guidance, hands-on configuration, end-user training, and ongoing support to ensure optimal performance and client satisfaction. You will work directly with both external and internal stakeholders, building strong partnerships while translating business needs into effective system solutions. This opportunity is ideal for a proactive, solutions-oriented professional who thrives in a collaborative environment and is passionate about delivering exceptional service and measurable impact.

What You’ll Do

Develop and maintain in depth understanding of assigned software applications


Maintains working knowledge of application module integration


Leads the creation and maintenance of internal and external documentation and implementation tools as assigned


Participate in or leads customer professional services offerings including implementations as assigned


Team leader on large or complex projects for other application analyst team members


Participate in configuration management responsibilities as assigned


Participate in process to validate product deployment program


Accountable to comply with implementation standards and guidelines.


Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities


Provide support of assigned software applications to the customer base through the established support processes


Provide on-call and off hours support services as assigned and scheduled


Provide call center and implementation command center coverage as scheduled


Evaluate requirements and prepare for product demonstrations as assigned

Preferred

Participate in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients


Travels as needed, including weekend travel when necessary (abiding by DSS established travel guidelines)


Participate in product sales opportunities as required

Conditions of Employment:

Must be a US Citizen or Permanent Resident.


Must be able to pass a Federal background check


Must be determined suitable for federal employment.

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

Individuals working for DSS, Inc. or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed
QualificationsWhat You Bring

Ability to analyze the business and integrated workflow needs and align to software functionality


Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.


Ability to lead and mentor junior staff in the execution of projects


Ability to work from an organizational perspective as well as independently and as a contributing team member.


Ability to adjust and set priorities to meet deadlines.


Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.


Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.


Ability to be effective in a rapidly growing organization.


Customer service focused, professional, courteous, and articulate


Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).


Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.


Possess proven aptitude for unde