Senior DT Support Analyst

Date Posted:

2026-03-31

Country:

United States of America

Location:

US-CA-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services:

RTX has an opening Sr. DT Support Analyst (Sr. Analyst, Business Systems and Transformation) role.

What You Will Do:

• Provide daily sustainment support for Operations and Supply Chain applications, including issue investigation, documentation, and coordination with technical teams.
• Follow established processes for ticket intake, triage, escalation, and resolution using ServiceNow or similar systems.
• Document requirements for small enhancements or configuration changes based on user needs.
• Support UAT activities by preparing test cases, executing tests, validating results, and documenting findings.
• Maintain clear and thorough documentation for issues, steps taken, and resolutions.
• Work closely with business users to understand reported problems and provide timely status updates.
• Escalate complex issues appropriately to senior analysts or managers.
• Support continuous improvement activities by assisting with process updates, documentation improvements, and sustainment best practices.
• Assist with Disaster Recovery documentation and compliance-related tasks.
• Participate in team discussions to review requirements, support priorities, and issue status.

What You Will Learn:

• How to support enterprise Operations and Supply Chain applications within a structured sustainment model.
• Best practices for ticket triage, documentation, problem solving, and support workflows in an enterprise environment.
• How to gather and document basic requirements for enhancements or configuration updates.
• Hands‑on experience with UAT processes, test preparation, and validation techniques.
• Increased familiarity with tools such as ServiceNow, Jira, Confluence, and enterprise workflow systems.
• Exposure to cross‑functional collaboration with business partners, developers, and DT teams.
• How Disaster Recovery, compliance, and sustainment governance processes operate within DT.
• Growth opportunities in business analysis, product ownership, or senior sustainment roles.

Qualifications You Must Have:

• Minimum 2+ years’ experience in IT Support and a bachelor’s degree, Computer Science, Technology, Engineering or Mathematics or related discipline or equivalent combination of related work experience and schooling in lieu of degree.

• 2+ years of experience in IT support, business systems support, or a related analyst role.
• Familiarity with ServiceNow, Jira, Confluence, or similar tools, and ability to

document work clearly.

Qualifications We Prefer:

• Experience supporting Operations or Supply Chain applications.
• Exposure to Agile/SAFe ceremonies or work processes.
• Experience participating in UAT or basic requirements documentation.
• Knowledge of SQL or ability to read simple queries (not required)

Learn More & Apply Now
Work Location: Remote
Please consider the following role type definition as you apply for this role:

• Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development