ABOUT
Cardiovascular Associates of America (CVAUSA), we are dedicated to delivering the highest quality cardiovascular care and to advancing scientific discovery through clinical research, including randomized trials and observational and health outcomes research.  As we build our clinical programs and our national network of cardiovascular clinical trials, we are seeking passionate team members who are committed to advancing cardiovascular science and improving patient access to innovative therapies.

CVAUSA partners with Heart and Vascular Center of Arizona (HVCA) to deliver top-tier comprehensive cardiology care.

Position Summary
The Patient Access Specialist is responsible for supporting front-end revenue cycle operations by ensuring accurate scheduling, patient registration, check-in and check-out workflows, insurance eligibility verification, financial clearance, and point-of-service collections. This role helps ensure patients are properly scheduled, financially prepared, and efficiently processed during their visit.
The Patient Access Specialist works closely with clinical teams and revenue cycle leadership to maintain accurate patient records, support smooth clinic flow, improve patient experience, and help prevent billing delays or denials.
Duties and Responsibilities

Scheduling & Registration

• Schedule patient appointments according to provider availability, service requirements, and clinic scheduling protocols.
• Accurately collect and verify patient demographic information including address, contact information, guarantor details, and insurance coverage.
• Ensure patient registration is completed accurately within the electronic medical record (EMR) or practice management system.
• Verify provider, location, and appointment type to ensure proper scheduling and resource utilization.
• Maintain scheduling accuracy to support clinic efficiency and reduce appointment errors.

Patient Check-In / Check-Out

• Greet patients and verify identity using appropriate patient identifiers upon arrival.
• Perform patient check-in activities including demographic verification, insurance validation, and required documentation collection.
• Ensure completion of required forms such as consent to treat, HIPAA acknowledgement, financial policy acknowledgement, and assignment of benefits.
• Update patient arrival status in the EMR and coordinate with clinical staff to support efficient patient flow.
• Facilitate patient check-out after the visit by scheduling follow-up appointments, diagnostic testing, or procedures as ordered by the provider.
• Provide appointment instructions and ensure patients understand next steps in their care plan.

• Verify insurance eligibility and benefits prior to patient services.
• Identify referral, authorization, or pre-certification requirements and escalate when necessary.
• Confirm financial clearance requirements are met prior to services to prevent billing delays.
• Communicate patient financial responsibility including copays, deductibles, and coinsurance.
• Document eligibility verification and financial clearance activities in accordance with organizational policies.

POS Collections, Estimates & Patient Balances

• Collect copays, deductibles, and out