Patient Relations Support Specialist

The Patient Relations Support Specialist plays a crucial role in fostering positive patient experiences by providing administrative and operational support to the Patient Relations department. This position assists in addressing patient concerns, facilitating communication between patients and the healthcare team, and ensuring a smooth and compassionate experience for all patients and their families. The ideal candidate will possess excellent communication, problem-solving, and organizational skills, along with a strong commitment to patient-centered care. 

Associate or bachelor’s degree in a related field (e.g., healthcare administration, communications, social work) preferred. Minimum of five years of experience in a healthcare setting, customer service, or patient relations role preferred. Excellent verbal and written communication skills. Strong interpersonal and customer service skills with a patient-centered approach. Demonstrated ability to handle sensitive situations with empathy and professionalism. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational and time management skills with the ability to prioritize tasks effectively. Excellent problem-solving and conflict resolution skills.  Ability to maintain confidentiality and handle sensitive information appropriately.  Ability to work independently and as part of a team. Knowledge of medical terminology and healthcare systems is a plus. Familiarity with patient rights and grievance procedures is desirable.
 

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.