Auto Customer Case Coordinators

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Auto Customer Case Coordinators

Our teams connect! We collaborate in the office . Our Bedford office is located at: 2200 Highway 121 Suite 250
Bedford, TX 76021
 

Are you detail-oriented, process-driven, and possess strong communication skills? Are you customer- centric? Do you enjoy working on a computer navigating multiple systems? Are you seeking the beginning of a promising career with growth opportunity?

We are hiring for Automotive Customer Case Coordinators. We help auto
customers through the manufacturing claims process.

We offer benefits on day one:

• 401K

• Medical, Dental, Vision

• Generous PTO package

• Business Casual Dress Code

Position Purpose:

This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client’s guidelines and be able to complete tasks in a timely manner.

Key Position Activities:

• Provide exceptional customer service at all times

• De-escalate parties with prolonged process issues

• Liaise between manufacturer, dealer, and other 3rd parties

• Administrative tasks/data entry

• Build and maintain client/3rd party relationships

• Strengthen clients’ brand & maintain trust between client and 3rd parties

• Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion

• Escalate customer, dealer or 3rd party issues to manager as appropriate

• Ensure quality of service on all phone calls

• Ability to multi-task with phone and computer

• Adhere to company policies and responsibly manage time & attendance

• Assist with other duties as assigned

• Understand and become proficient within our various case management systems

Scope of Work:

• Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client.  This includes any necessary paperwork involved.

• Regular contact on each assigned case to ensure the highest level of quality service.

Education and Experience Required:

• Type 40+ WPM, meet required data entry and customer service experience assessments

• Exceptional verbal communication & Phone de-escalation skills

• High School Diploma or GED required

• Bachelor’s degree preferred or some college course work completed 2+ years of customer service experience preferred

• Solid verbal communication skills with a professional telephone etiquette

• Basic math, reading, writing, organizational skills, and problem-solving capabilities

• Meet background verification requirements

• Proficient with Microsoft Office

• Proficient in Computer Skills

Key Competencies: 

• Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.

• Demonstrates the ability to speak clearly and convey information orall