Multinational Claims Relationship Manager (m/f/d)

Let’s care for tomorrow.

Your ambitions.  Your dreams.  Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

 

We are currently looking for a Claims Relationship Manager (CRM) for Multinational Business.  This role will be based in our Alpharetta, GA location.

 

The Impact You Will Have

The Claims Relationship Manager (CRM) will support Claims through management of key accounts, based on threshold, the Multinational space.   In addition, the Claims Relationship Manager will:

• Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution
• Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint.
• Develop individualized account claims service plan.
• Liaise with broker, client, and UW on new accounts through onboarding phases.
• Actively participate in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face.
• Executes upon the defined claims services plan, handles all broker and client escalations key accounts.

 

Some of your specific responsibilities could include:

• Customer Experience
  • Develop and maintain strategic long-term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long-term company objectives.
  • Research key customer wants and needs.
  • Suggest claims service solutions that answer client needs and wants.
  • Single point of claims contacts on Key Accounts.
  • Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans.
• Communication
  • Conduct regular check-ins with assigned clients, ensuring their continued satisfaction.
  • Identify and resolve customers' claims complaints in an effective and respectful way.
  • Gather, report, and communicate customers' feedback on claims service, technology, and product delivery.  Elevate issues within the organization as necessary.
  • Responsive to broker/client requests.
• Key Account Management
  • Participate in new client acquisition including development of special claim handling, the, claim capabilities and onboarding of new accounts
  • Frequent review of the client claim experience; working with claims leaders on opportunities
  • Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives, and may serve as the ultimate escalation point for client satisfaction.
• Customer Focused Projects / Tools
  • Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed.
  • Onboard brokers to the company portal as part of new account onboarding.
  • Participate in Business Verification Testing for any new portal features.

 

What You’ll Bring to the Role

• Bachelor’s Degree Preferred
• Minimum of 5 - 7 years’ of previous claims handling and relationship management experience.
• Outstanding communication and interpersonal skills.
• Aptitude in networking and building relationships.
• Thought Leader: Ability to collaborate, motivate, and influence leaders, brokers, and clients.
• Ability to translate customer needs into claims service solutions.
• Ability to handle internal / external conflict and bring it to a successful resolution.
• Ability to sustain and nurture solid relationships with key clients.
• Ability to prioritize and meet critical deadlines.
• Problem-solving and negotiation aptitude.
• Ability to recognize gaps in claims processes and procedures, influence change and drive towards an optimal claims’ customer experience.
• Experience in applying art