Driver Services Associate

<p><strong><em>Location</em></strong><em><span>: Madrid</span></em></p> <p>FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.</p> <p>This exciting customer-facing role assisting the Operations Manager aims to develop, manage &amp; build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.</p> <p>Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Driver Services Associates who strive for excellence and like to have fun. Are you ready for your next ride?</p> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li>Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face to face visits. </li> <li>Onboarding drivers, including ones with zero emission vehicles, ensuring accuracy and an excellent level of face to face service.</li> <li>Collaborating across departments to generate interest FREENOW strategy amongst our existing driver base.</li> <li>Enabling successful performance through driver engagement campaigns</li> <li>Supporting in additional projects including follow up of driver quality, engagement and acquisition, deployment of on car advertisement, driver app improvement &amp; bug reporting, testing and competitor research &amp; market share analysis.</li> </ul> <p><strong>Our Tools/Core Competences</strong>: ZenDesk | Calendly | JotForm | Workday | Slack | GSuite</p> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.</li> <li>You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.</li> <li>Excellent customer service &amp; organisational skills, eye for detail and problem-solving mindset.</li> <li>Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.</li> <li>Being comfortable working with datasets &amp; making data driven decisions.</li> <li>Excellent level of written and verbal communication skills in Spanish and English.</li> </ul> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <ul> <li><span>Flexible working arrangements</span></li> </ul> <ul> <li><span>LinkedIn Learning</span></li> </ul> <ul> <li><span>Sabbatical &amp; special leave policies</span></li> </ul> <ul> <li><span>WeRoad partnership</span></li> </ul> <ul> <li>Birthday, 24th + 31st December off</li> </ul> <ul> <li><span>Short term EU work policy</span></li> </ul> <ul> <li><span>Mobility Credit</span></li> </ul> <ul> <li><span>Health insurance</span></li> </ul> <ul> <li><span>Employee assistance program</span></li> </ul> <p> </p> <p><strong>Plus more local benefits depending on your work location!</strong></p> <p> </p> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p><span>FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br/></span><span>We want you to grow and evolve, </span><a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ"><span>bring your true self to work</span></a><span>. <br/><br/></span></p> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"></a>       <a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"></a>        <a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"></a></p>